Telefónica Consumer
-
M&ATelecom Argentina preps offload deal to secure Telefónica assets — reports
Telecom Argentina is reportedly working on a divestment of fixed and mobile customers to enterprise-focused Metrotel, with aim to meet regulatory conditions attached to its 2025 acquisition of Telefónica Argentina. Move could mark an entrance for Metrotel into the consumer telecoms market…
-
Venturing & InvestmentsWayra backs MITO AI as it pursues value-focused vision
Telefónica’s venturing division backs generative AI content platform provider as a startup “capable of generating value” for the Group, in line with new strategic focus.
-
Public AffairsVirgin Media O2 hit with £28m fine over contract cancellation failings
UK watchdog issues “largest ever fine” under consumer protection rules after finding that VM O2’s ‘two-tier’ agents system and tactics served to delay or prevent customer switching. Fine comes after operator has invested in significant user experience improvements, following separate pushback over consumer practices…
-
Strategy & Changegiffgaff preps fintech side hustle as new CEO eyes deeper customer ties
MVNOs World: Innovative MVNO’s boss Kate Dohaney sees telco connectivity as mere ‘table stakes’ in the AI era and is exploring new routes towards value creation, including events, financial services, and education.
-
Partnerships & AlliancesVirgin Media O2 trials telco cloud voice-enhancement with Mavenir
Mobile core network software seeks to improve call clarity for users with hearing loss as well as enhancing customer experience. Move sits within £1.4bn Mobile Transformation Plan and backdrop of other operators also turning to 5G standalone and AI to restore voice as a value add…
-
Network & InfraVM O2 says AI and digital twin are solving fixed network faults faster
UK operator is reducing its fixed network back‑office workload and speeding fault resolution through automated decisioning, having revamped its data architecture to support quicker insight and action…
-
Financial & PerformanceBrazil’s Vivo calls on AI to aid fight with inflation
Chief Executive Christian Gebara surveys “vast number of opportunities” from AI tech, including an upcoming major customer support revamp, as operator seeks to restrict inflation impact on margin.
-
InnovationTelefónica tests out real-time call translation
Group is exploring a move into network-based translation and transcription as part of new-wave innovation programme centring on 5G SA and AI.
-
PeoplewatchTelefónica’s new Germany chief reboots ExCo
New CEO Santiago Argelich Hesse takes direct charge of O2’s go-to-market as operator bids to regain growth in FY27. Slice-up of O2’s Consumer business prompts exit of B2C chief Andreas Laukenmann and gives now-Chief Operating Officer Mallik Rao full oversight of tech and ops.
-
Partnerships & AlliancesO2 targets drivers with ADAC marketing tie-up
Operator ties with major German automobile association to develop fresh offerings and discounts for its 20 million-plus members. Partnership advances O2’s strategy of developing “tailor-made” tariffs for specific groups, as it aims to increase fixed and mobile penetration and improve loyalty…
-
Network & InfraVM O2 inches closer to Starlink mobile services launch
Operator secures Ofcom approval to use existing 1800MHz spectrum for imminent direct-to-device product O2 Satellite.
-
PeoplewatchTelefónica Peoplewatch: sustainability, security switches
The latest strategic and senior changes at Telefónica, as the Group sees departures of decarbonisation boss and lead on security products at Telefónica Tech.
-
Partnerships & AlliancesO2 makes latest AI move with refreshed Capgemini deal
Operator to implement AI solutions from Capgemini under renewed agreement, seeking to develop new services and drive user experience improvements…
-
Network & InfraO2 Germany hails test results as clear proof of network advances
In connect magazine’s latest mobile network test, O2 Germany has moved into second place for the first time, albeit tied with Vodafone Germany.
-
Content & TVTelefónica nets UEFA football rights for another four years
Spanish telco locks in broadcasting rights for major UEFA tournaments for another four years, marking its third renewal of the concessions since first picking them up…
-
Partnerships & AlliancesTelco execs invest in industry fintech player Glow
Device financing partner of BT, and others, secures $65m to expand its international reach and build out its software platform for handset payments, insurance, and upgrades. Investors include several industry heavyweights such as John Malone, Niek Jan Van Damme, and Glenn Lurie.
-
Analyst BriefingTelefónicawatch Analyst Briefing: Murtra wants a New Deal on new deals
The latest news and developments from around Telefónica, as Executive Chair Marc Murtra reiterates call for European authorities to free telcos to merge, and gain scale against global rivals. Unions, meanwhile, begin to take an interest in what the operator’s coming strategy refresh could mean for its workforce in Spain. Read more…
-
Partnerships & AlliancesCellnex snaffles another post-M&A telco win with expanded Telefónica deal
Telefónica strengthens ties with Spanish tower provider via deal that expands footprint and supports operator’s access relationship with up-and-comer Digi Spain.
-
MarketingTelefónica España brings back the human touch with CX overhaul
Movistar por Ti is to be extended across the Spanish unit’s customer base, featuring a platform-based approach to customer services underpinned by AI, but emphasising support from actual people.
-
M&ABrazil’s Vivo accessorises with Samauma purchase
Operator bulks up and extends its existing mobile gadget range with buyout of specialist gizmos group Samauma. Deal also brings wider retail reach and backup for Vivo’s broader strategy of boosting loyalty through tech diversification.