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AWS is empowering telcos to reinvent themselves— transforming from telco to tech-co while moving their core workloads to the cloud to achieve the agility, resiliency, cost efficiency, security, and sustainability they need to stay ahead. AWS helps telcos transition from connectivity provider to digital service provider that leverages the network to create richer relationships with customers.

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Capita rewired for agentic AI — inviting telcos to follow

Capita: rewired for agentic AI, and inviting telcos onboard

With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.

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