Interview: Outgoing T-Mobile exec Mike Katz on the Un-carrier’s evolving ‘challenger spirit’
Exclusive: Top T-Mobile US lieutenant Mike Katz has had the inside track on the Un-carrier’s remarkable resurgence over the past 15 years. Now preparing to end a near-30-year career at T-Mobile, he speaks to TelcoTitans about the bold moves that powered the operator’s turnaround, the leadership inspirations he gleaned from key Un-carrier architects John Legere and Mike Sievert, and why the next era of competition for T-Mobile will be defined by AI.
This article includes:
- Organisations: AT&T; Boost Mobile; Circuit City; Deutsche Telekom; DT; Global Crossing; MetroPCS; OpenAI; OpenSignal; Ookla; Sprint; T-Mobile; T-Mobile US; US Department of Justice; Verizon.
- Geographic: US.
- People: John Legere; Mike Katz; Mike Sievert; Srini Gopalan.
- Themes: AI; Chatbots; Customer care; Customer retention; Decisioning platform; Drones; Fixed wireless broadband; Foundation AI models; Large language models; LLM; Mobile networks; Pain-free wireless; Physical AI; Postpaid; Prepaid; Real-time communications; Robots; Smart glasses; 5G network; 5G rollout; Spectrum acquisitions; Ultra-low latency; Un-carrier; Venture capital.
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