Operations
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OperationsDT and Orange’s BuyIn venture adopts AI to “revolutionise” procurement
The Deutsche Telekom and Orange procurement joint venture unveiled its artificial intelligence (AI) strategy, joining telco buyer rivals BT and Vodafone in embracing automation.
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OperationsTelefónica Hispam CEO: upskilling ‘crucial’ to overcoming LatAm challenges
Alfonso Gómez Palacio says generative AI and “democratised” access to digital services set to help with training employees.
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OperationsDT says latest European systems meld making ‘significant strides’
Execs report new Common Operating Model for Europe programme, focused on setup of shared solutions across DT’s regional markets, is already making impact on top and bottom line.
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OperationsO2 Germany CEO rules out me-too job cuts
Markus Haas says reducing workforce is not on the O2 agenda, instead placing focus on equipping employees with AI tools to boost efficiency. Comments come as Vodafone Germany continues to negotiate scaled-back job cut plans with unions. Read more…
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OperationsGenAI at BT: data hygiene critical to moving from ideas to implementation
Chief Data & AI Officer Deepika Adusumilli highlights data quality and cultural change as the two primary challenges to AI adoption at scale, with AWS’s Q and the ongoing Google Cloud migration supporting the effort.
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OperationsTelefónica’s FiBrasil enhances OSS in open fibre take-up drive
Brazilian fibre JV with CDPQ highlights AI, automation, and open APIs as key technologies to lure new customers and tenants to neutral host network. Driving huge wins across sales and tenant onboarding. Learn more…
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OperationsVodafone says multi-cloud strategy paying off
Vodafone seeks to keep “commercial tension” between the three biggest hyperscalers in multi-cloud approach, as Microsoft partnership adds more balance to the mix.
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OperationsBT Digital lights ‘beacons’ in search for new ways of working to aid transformation
DTW24 – Ignite: Change is not easy for large telcos, but BT Group’s Digital has been exploring ways to accelerate product delivery through “lean-agile” teams.
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OperationsT-Mobile ramps up retail workforce ahead of price hikes
American NatCo appears to have reinforced its customer front line in Q1 FY24, as it seeks to keep pace on customer base growth while bedding in price rises.
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OperationsOpenreach opens ‘snazzy’ new City HQ
BT’s access services business has moved its HQ to a new site in London, closing out a tenure at ‘tired’ King’s Cross offices.
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OperationsVodafone Germany to axe 2,000 jobs in €400m cost-cutting drive
Vodafone Germany embarks on a cost-cutting journey with job cuts and investments going elsewhere.
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OperationsDeutsche Telekom taps new MLOps platform for time-to-market gains
Magenta MLOps system goes live from Deutsche Telekom IT, designed to further streamline IT processes for AI and ML solutions.
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OperationsOrange restructures global wholesale operations
Michaël Trabbia launches restructured and enlarged Orange Wholesale.
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OperationsMovistar to close last of its call centres in Spain
Operator initiates restructuring exercise to close four remaining customer contact centres, in the face of falling demand for telephone customer service channel.
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OperationsDT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
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OperationsAmerican Tower’s Kenyan dispute disrupts services
American Tower takes on government-owned Telkom Kenya for unpaid bills. TowerCo claims operator has defaulted on £22m in payments and breached sale and leaseback agreement. In extraordinary move, ATC shut off some sites until the operator pays up.
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OperationsOrange ‘shutters Silicon Valley base’ amid strategic refocus
Operator reported to have closed Silicon Valley offices after more than 20 years as part of cost review.
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OperationsAmerican Tower eyes solar power play beyond Africa and India
American Tower’s investments in solar energy generation have reduced the use of diesel fuel for off-grid sites and lowered carbon emissions.
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OperationsCityFibre gets proactive on eliminating fault frustration
While ultrafast fibre connectivity is increasingly essential for business and consumers, service standards haven’t remotely kept pace.
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OperationsVodafone brings partners onboard to smite supply chain emissions
SCM exec Veronica Mercer details Scope 3 Momentum Strategy as Vodafone’s supply chain emissions continue to creep up.