Interviews – Page 5
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Vendor VoiceTeradata: Telcos can’t afford to wait on CX digitalisation
Telco investment in best-in-breed tools has embedded data silos that need to be opened to complete the customer picture in a data-driven environment. Recent financial sector experience demonstrates that focus on a holistic and cloud-enabled view of the customer, and not individual product lines, is an essential element of ...
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Strategy & ChangeBT reviewing Indian tech ops, may insource from partners
Taking a relook at level of work outsourced to third-party providers such as Tata Consultancy Services and Tech Mahindra. Insourcing would “strengthen” role of BT’s Bangalore-based services operation, increase self-reliance.
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InterviewInterview: New HQ beckons for Jansen’s “better BT”
As BT prepares to move into a new-era head office in Aldgate, Technology HR boss Mark Murphy speaks to TelcoTitans about the Group’s physical and virtual makeover. Technology reorganisation, facilities facelift, and move to ‘smart working’ viewed as key to refreshing how BT does business. Organic and inclusive approach ...
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Vendor VoiceTeradata: balanced data foundation critical to digital transformation
If AI and ML are your future, make sure the data foundations are in place. Requirements and applications change but the need for a solid data base does not. Your data vision should be holistic, released from the complexity and inefficiency of hundreds and even thousands of siloes. Use ...
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Vendor VoiceCelfocus: Agile mindset and precision key to digitalisation
In an interview with Telefónicawatch, Paulo Trigo, CEO of European telco SI Celfocus, outlines a belief that operators must think more nimbly as they engage in strategic transformation programmes. IT implementation needs greater influence to enable digital transformation. Agile is more than a buzzword and must to be part ...
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Vendor VoiceBlue Planet urges operators to take the digital leap
In interviews with Telefónicawatch, senior figures at Blue Planet discussed learnings from the vendor’s journey towards the digitalisation of services by carriers. Standards provide vital safety net as industry digitalises incrementally and telcos must act collectively to establish a vision. Old thinking on customer relationships and procurement cause friction. ...
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InterviewOpenreach Tech team powers UK fibre build
CTIO Colin Lees shares impact of tech overhaul on network build. More effort on provisioning and repair in three-year transformation project. Openreach owns IT and Network strategy decisions; BT Digital and BT Networks are key suppliers. Three-supplier strategy for FTTP advances with Adtran, Huawei and Nokia.
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PeopleOpenreach’s Milligan on importance of rural fibre
Openreach executive sees fibre deployment as key to reversing rural to urban migration. Building broadband is not enough: more education is required to ensure higher take-up. Need to ‘join the dots’ to ensure infrastructure and economic programmes are properly implemented.
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InterviewVishal Dixit: MVNOs are vital to Vodafone UK growth
Conversations with potential UK MVNO partners are “in the double digits”. Asda Mobile and Virgin Media deals exemplify OpCo’s new approach to MVNO partnerships. OpCo moving away from a ‘computer says no’ approach to MVNOs.
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Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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Network & InfrastructureDT lends experience as Openreach preps for all-IP surge
Openreach drawing on minority owner’s learnings as it corrals the UK’s CPs towards digital voice services. Migration closely linked to fibre rollout, but timing may be dependent on CP retail plans as market joins BT in favouring IP voice services.
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InterviewOpenreach pushes ahead in journey to agile
CTIO Colin Lees discusses three-year transformation project across IT, network, and processes to support FTTP rollout. Independent Openreach Technology division treads in parent’s tech footsteps. Adopts agile development where it can and organises into Tribes and Squads. Data strategy seeks “single source of truth”. Takes pragmatic approach to cloud ...
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InterviewAvidan puts strategy in motion at Deutsche Telekom IoT
Avidan brings entrepreneurial mindset to DT IoT as he seeks to transform the business and meet growth ambitions. Major strategic initiative, IoT Hub, planned for commercial launch in early-2021. Hints are made at “inorganic activities” in future, but current initiatives driven by organic efforts and strategic partnerships.
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Vendor VoiceNutanix: Silicon Valley oblivious to emerging telco renaissance
Nutanix’s Tarkan Maner discusses with Vodafonewatch his take on the evolution of the cloud services sector, and the way in which digital transformation efforts demand a fundamental re-think of the misbalanced relationship between telecoms and technology players. Sector veteran Maner predicts telco fightback in the hyperscaler blind spot of ...
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InterviewDeutsche Telekom backs GSMA scheme to sort network security headaches
DT CSO Thomas Tschersich is a leading proponent of GSMA and 3GPP scheme. NESAS aims for more secure mobile networks and efficient security testing. Geopolitical climate heightens awareness about the security assurance scheme, and DT exec insists it could be an apolitical solution to concerns.
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InterviewDroniq COO: BVLOS flight within sight
Ralph Schepp talks regulatory hurdles, market potential, and use-cases. DT-DFS JV sets high ambitions for traffic management platform. Partners brought in, with DT staying close.
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InterviewInterview: Telekom Security CEO Thomas Fetten charts growth course
Thomas Fetten gets to work on focusing T-Sec portfolio and charting course for growth, while looking for M&A, JVs, and partnership opportunities. Key growth areas include industrial control, cloud, and consulting. Regional focus is Germany, Austria, and Switzerland for now; geographic expansion planned for next phase.
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Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
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InterviewGawendo strategy to “move the needle” at Telefónica
Telefónica honing a venture strategy that aligns with current Group priorities and brings in new technology partners without dulling their edge. Gawendo paints picture of the telco ventures sector as collegial and collaborative as co-opetition reigns. Chema Alonso’s influence seen nudging Telefónica investment portfolio towards consumer propositions.
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Vendor VoiceF5: telcos need allies for digital leap forward
In an interview with BTwatch, key figures from F5’s European operations discuss the application security service provider’s relationship with BT Group in the wake of securing a place on the telco’s streamlined list of 15 certified security partners. Richard Holben, the vendor’s BT Global Account Manager, and Ian Harris, ...