DT Consumer – Page 2
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Public AffairsT-Mobile US says prepaid base ‘insulated’ from immigration policy
With US immigration policy in flux, and potential for large-scale deportations, T-Mobile’s management assures that any changes will not put a big dent in subscriber numbers.
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OperationsMagyar Telekom boosts DT’s European IT stack meld
Operator highlights completion of CRM switch as part of ongoing regional platform consolidation effort at parent Deutsche Telekom.
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Content & TVDT questions Vodafone’s cable TV defence tactics
Deutsche Telekom says slow disconnection of German users freed from bulk contracts by recent law change is dulling move’s intended competitive benefit.
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Consumer (B2C)OpenAI: Altman to assign ‘best people’ to T-Mobile churn challenge
OpenAI CEO bullish on commercial potential of AI tie-up with T-Mobile, based on letting its platform explore operator’s “massive pools of data” for better and more rapid support decisioning.
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Products & ServicesDT teams with Perplexity on new ‘Magenta AI’ help tool
Group set to bring expanded AI info-gathering and support features into My Magenta customer app, using Perplexity engine.
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Network & InfraDT breaks out XGS-PON in fibre tariff switch-up
Telco seeks to re-fuel its strategically vital broadband upsell and fibre monetisation pushes with a new set of plans for German households and businesses.
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OperationsT-Mobile ramps up retail workforce ahead of price hikes
American NatCo appears to have reinforced its customer front line in Q1 FY24, as it seeks to keep pace on customer base growth while bedding in price rises.
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M&AT-Mobile swallows Mint in up-to-$1.2bn deal
DT’s American NatCo adds Mint and Ultra to its value brand portfolio following FCC approval.
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Network & InfraDeutsche Telekom live with AI-based RAN “sleep mode” efficiency trials
FutureNet World: cost and sustainability benefits of tests flagged. Part of wider AI strategy, with other efficiency applications at various stages of testing…
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Strategy & ChangeDT bosses tap into Asian experience on customer-centricity and tech development
Group’s Chief Executive Timotheus Höttges cites visit to tech partner SK Telecom as highlight of trip to region, while Europe Head Dominique Leroy travels to India to meet with software development partners.
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Partnerships & AlliancesBang & Olufsen withdraws from more than 700 T-Mobile US stores
Danish maker of high‑end audio equipment “didn’t get the results” it wanted from operator partnership.
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Products & ServicesTelekom Deutschland promises speed hike with 5G Hybrid
Hybrid package combines fixed and mobile networks, providing “significantly faster” broadband speeds at home.
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Strategy & ChangeTelekom Deutschland scopes out strategies to drive green progress
German mobile network operators exploring how to balance energy-saving measures with a good network experience.
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PremiumElsewhere in Germany: TDE wins deal to operate passive network
TDE wins deal to operate passive network in Bavaria.
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Suppliers & SCMT-Mobile turns to Amdocs for FWA customer support
T-Mobile signs up for Amdocs’ Home Operating System to support 5G Home Internet.
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PremiumAmdocs wins more new business from T-Mobile US
T-Mobile signs up for Amdocs Commerce & Care and Monetization suites.
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PremiumT-Mobile boasts consumer strength, targets switchers
Preliminary Q4 results indicate strong FY22 for T-Mobile, with “record high” and “industry best” contract net adds.
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Partnerships & AlliancesMagyar Telekom picks ThinkAnalytics for user-targeted content
MT becomes latest NatCo to deploy Think360 platform for personalised TV viewing.
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Partnerships & AlliancesT-Mobile taps Salesforce for ‘next-generation’ CX vision
Salesforce flags ‘transformational’ deal signing.
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PremiumGoogle Cloud flags TMUS tie-up on customer care
US NatCo to use AI and data analytics technology to improve customer relationships.