Data & AI
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Strategy & ChangeBT looks to AI for ‘next billion’ value opportunity
DTW23 - Ignite: Harmeen Mehta takes BT’s transformation agenda beyond early targets with support from AI, eyes the “next billion” for the Group, and says operator’s radical transformation will define BT’s growth for the next decade.
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Innovation (R&D)Generative AI can ‘cut months’ from transformation, says BT
BT’s CDIO Harmeen Mehta: generative AI can cut “months, if not years out of our transformation”, but only if you “get to the tail”.
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Enterprise (B2B)Vodafone Turkey removes physical layer, embraces AI
Vodafone Business moves physical sales channels to digital medium in effort to improve CX in Turkey.
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Suppliers & SCM‘Data is everything’: Quantexa supports Vodafone CX revamp
Vodafone’s Chief Data Officer Miryem Salah says Quantexa partnership is underpinning customer experience transformation project in the UK.
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Partnerships & AlliancesDeutsche Telekom sees SKT, Anthropic do heavy lifting on multi-lingual LLMs
Collaboration between South Korean operator and US-based AI startup to develop multilingual large language models for the benefit of the Global Telco AI Alliance, of which DT is a member.
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Partnerships & AlliancesDeutsche Telekom spreads AI wings with ‘global’ alliance
Group signs MoU with e&, Singtel, and SK Telekom to form Global Telco AI Alliance.
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Partnerships & AlliancesVirgin Media O2 goes for a Song with new user loyalty engine
UK operator picks Accenture’s digital services arm to help rethink and refresh customer interactions.
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PremiumT-Systems gets UiPath on board for AI and RPA
RPA specialist beds down further in Deutsche Telekom Group. UiPath AI and RPA capabilities now hosted in Open Telekom Cloud.
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PremiumTelefónica-Prosegur JV develops AI tech to tackle burglars
Platform switch at operator’s connected alarm and monitor venture with Prosegur reflects fresh focus on driving up service profitability.
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Strategy & ChangeDeutsche Telekom CEO lays down AI gauntlet to management
Höttges tasks different Group business units to share top ideas on how to exploit AI. CEO has high hopes for more AI-driven cost reductions, greater productivity, and speedier software development. Artificial Intelligence Competence Centre to act as AI “teaching unit” for rest of Group.
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PremiumAllera calls for greater corporate responsibility on “terrifying” AI
BT Consumer chief urges companies to take responsibility for outcomes as new generations of AI technology pose the risk of delivering harmful societal consequences as well as benefits.
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Strategy & ChangeSK Telecom to undergo transformation into “AI company”
Operator states intent to become “top AI company” in South Korea by 2026.
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Network & InfrastructureAb Initio to ‘unlock’ BT’s data fabric vision
BT partner Ab Initio’s automated data management solutions will play a critical role in operator’s data fabric strategy, says Principal Architect Ben Clinch.
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Strategy & ChangeBT aims for ZeroOps in service transformation
Service management overhaul underway across the Group.
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Public AffairsAI and IoT in sport: helping hand or threatening force?
Carlsen–Niemann chess scandal kindles debate around how to combat combined, nefarious use of capabilities of AI and wearables.
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EventsTelefónica Metaverse Day: Telco embraces the Web3 revolution
Vision for Web3 set out as Telefónica moves closer to spatial computing.
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Strategy & ChangeEC dedicates €127bn to fill digital gaps
European Commission sees progress towards 2030 digital targets.
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Strategy & ChangeBT pursues mesh strategy as distributed data surges
BT is adopting a data mesh approach to delivering commercial services while maintaining good governance.
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Strategy & ChangeTelcos flying high for next-gen drone services
Beyond Visual Line of Sight regulation on the horizon in the EU, opening opportunities for telcos.
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OperationsVodafone exec hails big data benefits of Google Cloud
Ignacio Garcia says Vodafone collaboration with Google Cloud Platform has helped improved customer satisfaction and lower TCO. Platform processed more than 100 exabytes from Group operations in 2021.