All Customer experience (CX) articles – Page 6

  • Customer support channels
    Suppliers & SCM

    LivePerson indicates positive T-Mobile US engagement


    LivePerson, the software vendor behind T-Mobile US’ (TMUS) Team of Experts and Message Us customer support channels, used a May 2019 Investor Day to paint a positive picture of how its engagement with the NatCo was going. 

  • The BT Tower, London

    BT Enterprise sets out to prove its worth


    CEO McQuade is aiming to reframe BT Enterprise’s steady-and-profitable business in largely declining markets as a more forward-looking digitalised unit ready and able to deliver next-generation services to businesses small and large. Pace of IP transition to accelerate, and the potential rise of SD-WAN is now seen as an ...