BT Consumer – Page 6
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Products & Services‘New EE’ partners Apple to elevate TV ambitions
EE TV service announced with Apple as collaborators, moving ‘New EE’ towards B2B2C goals.
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Strategy & ChangeEE spreads its wings with open platform evolution
New platform placed front and centre of “landmark shift” for EE, with likes of consumer electronics, home security, and subscription management available on “open” basis.
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Products & ServicesIn depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
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PremiumElsewhere in BT Consumer: EE to update scam, spam prevention tech
EE to update scam, spam prevention tech.
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Innovation (R&D)MediaTek and Nokia help BT to 5G reduced capacity win
Partners successfully trial RedCap technology using EE’s 5G SA network, MediaTek’s testing platform, and Nokia’s AirScale RAN portfolio.
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Products & ServicesBT’s commercial drone SIM a ‘stepping stone’ in UAV leadership aspirations
BT launches Drone SIM service for Business customers as series of pilots prove successful.
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PremiumBT people moves: Group names new Chief Data & AI Officer in digital push
Ex-Nokia and Telefónica product lead Deepika Adusumilli appointed Chief Data & AI Officer at BT.
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Innovation (R&D)BT delves deeper into immersive tech with new testbed
Testbed launched to trial immersive experiences and explore how capabilities such as cloud-rendering and network exposure can best work with 5G to aid growth of MR and XR use cases.
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Strategy & ChangeBT bats away backlash against all-IP switchover
Campaign group withdraws from Digital Voice Advisory Group, claims that it has been “hoodwinked” by BT over promises to safeguard older customers.
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Products & ServicesEE in-home connectivity backed by ‘evolved’ Qualcomm deal
BT taps Qualcomm relationship to trail Wi-Fi 7 services for EE customers.
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Network & InfrastructureEE’s 3G to be shuttered by spring
Operator provides further details on 3G shutdown, with finalisation expected by March next year, nationwide sunset to begin in January.
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PremiumEE enters Orbit for ordering overhaul
“New EE” begins to take shape with ordering process transformation.
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PremiumBT people moves: EE Commercial Director on the way out
Bridget Lea, EE’s Managing Director of Commercial, decides to leave the operator after almost three years to join social media company Snap Inc.
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Network & InfrastructureOpenreach calls time on copper, turns attention to all-IP
Digital Voice rollout extends to regions as UK-wide WLR stop-sell enforced.
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Network & InfrastructureBT and partners take step forward with 5G SA R&D
Group leans on Ericsson and Nokia tie-ups for 5G standalone innovations as BT seeks frontrunner status against UK competition.
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PremiumBT people moves: new digital business MD selected
Harry Singh named MD of Digital Business at BT Business.
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PremiumCourt dismisses ‘fanciful’ BT claims in VM O2 dispute
High Court throws BT case out after criticism of evidence and consistency regarding EE’s MVNO agreement with VM O2.
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PremiumBT Q1 FY23–24 Headlines: revenue boosted as price hikes pay off
Revenue up across every division; EBITDA follows suit in all but Business.