Telefónica Consumer – Page 3
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PremiumTelefónica people moves: CX in the spotlight with Group wide digital hub
CX transformation projects lead to related appointments.
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PremiumDAZN on mission to ‘democratise’ Spanish sport access
Streaming specialist acknowledges similar ‘vision’ of partners Movistar and Orange Spain.
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Venturing & InvestmentsTelefónica leads partners in wearable health-tech venture
Telefónica and allies Atresmedia, Prosegur, and K Fund invest in remote assistance startup Durcal.
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PremiumTelefónica and Microsoft target consumers
Group’s cognitive intelligence Fourth Platform has been rebranded as Kernel. Partners to explore adding Microsoft Teams to Movistar Home proposition.
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M&AFormer Telefónica business Atento seeks sale — reports
LatAm contact centre operator hires Goldman Sachs to advise on options, with sale on the table, according to Bloomberg. Telefónica partner and former subsidiary sees share price spike on news.
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M&ATelefónica preps new vehicle for digital M&A in Brazil
Local operating business Vivo indicates it may channel deals through a new platform as it seeks to build out its digital services ecosystem. Move would extend Vivo’s control over M&A and provide an alternative route to Telefónica’s central Wayra and Tech divisions.
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PeopleMovistar Money JV rejigs leadership
Lending JV Telefónica Consumer Finance reshuffles board, with changes aligned to adjustments by Group and co-parent CaixaBank. Telefónica’s María Jesús Almazor swapped for Oscar Candiles as a JV representative.
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PeopleDunne moves upstairs as Brouillette takes lead at Verizon
Former O2 UK CEO steps aside as head of Verizon’s fixed-mobile consumer business. New role will see Dunne act as Strategic Advisor to Verizon Chairman. Change comes as new allegations linked to O2’s role in Phones 4u demise continue to emerge.
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Products & ServicesVirgin Media O2 plans IPTV service launch
First streaming service offer targeted at young consumers. VM O2 sizes up aggregator opportunity.
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PremiumTelefónica’s alarms JV adds new smarts
Commercial efforts have taken a toll on ARPU at Movistar Prosegur Alarmas.
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PremiumAtento notches growth in Telefónica CX relationship
Former Telefónica subsidiary Atento flags growth in Telefónica revenue as numbers return to pre-pandemic levels. Contact centre operator’s increased interest in ‘Multisector’ business not yet fulfilling revenue diversification ambitions, with Telefónica contract expirations looming.
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PeopleGroves comes up inside track to lead VM O2 marketing
Former Tesco Mobile CMO to lead on VM O2 brand and marketing as two prime candidates depart. Veteran Groves set to push for a more holistic approach to customer experience across the merged business.
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Venturing & InvestmentsShopper tracking startup earns Wayra investment and O2 deal
Wayra UK dials up London-based startup’s already substantial financing. Investment sets the stage for a “multi-million-pound” retail partnership with the Group’s UK operator.
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Partnerships & AlliancesO2 adopts ‘conversational’ AI-based platform
Operator purchases three-year licence, with AI tech set to support long-term aim of becoming CX “champion”.
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Network & InfrastructureFrosty O2 and Drillisch finalise roaming deal
A new commercial arrangement with current MVNO landlord O2 Germany should enable the United Internet mobile player to forge ahead with plans for a 5G network. O2 aims to use the “significant proceeds” of the contract to accelerate its network expansion. Described neutrally as a reset of their relationship, ...
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Suppliers & SCMAtento targets ‘reshaped’ Telefónica relationship
Contact centre operator Atento claims largest share of Telefónica CX spend. As Atento-Telefónica MSA expiration nears, the priority is to “earn” business from the operator going forward. Telefónica eyes CX digitalisation in ongoing operational efficiency drive.
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Products & ServicesHandset leases lumped into Movistar Fusión 5G bundles
Three-year lease agreements attached to convergence bundles potentially undermining commitments to removing minimum terms. Price increase in “disguise”, says Spanish media. Telco attempts to drive uptake of 5G-enabled mobile devices, amid 5G rollout efforts.
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Consumer (B2C)Telefónica|Vivo adds in-app shopping to Vivo Play
Brazilian OB marketing new platform as “one-stop-shop” for digital products and services. Shopping app limited to browsing, with TV-based payment solution still under development. Similar to e-commerce platform developed by Movistar for ‘smart-home’ in Spain.
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Partnerships & AlliancesTelefónica|Vivo opts to join Dotz for further five years
Vivo extends collaboration with long-time customer loyalty partner, with focus on achieving retention boost. Brazilian operator also eyeing stake in Dotz. Amazon and Apple join Vivo in Dotz partner ecosystem.
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PremiumVivo selects Ericsson for charging solution
B2B and B2C charging consolidated on vendor’s OpenStack-enabled Ericsson Charging platform. Agreement builds on 2012 BSS partnership, with an eye to deployment of emerging 5G products and use cases.