Telefónica Consumer – Page 3
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PremiumVivo asked to present new terms for Winity network-sharing deal
Competition authority Anatel demands new terms in Vivo’s network-sharing deal with Winity.
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Partnerships & Alliancesstc signs up to Telefónica Partners Program
Pair sign strategic collaboration agreement targeting “joint scale” and “presence”.
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PremiumVirgin Media O2 joins massive price-hike club
Operator confirms average yearly prices will shoot up 13.8%.
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PremiumElsewhere in Germany: O2 apologises for November outage
Mixed network news as O2 loses its voice, but trumpets 5G progress.
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PeoplewatchO2 turns to Vodafone’s Laukenmann to fill Consumer vacancy
Former Vodafone Germany Chief Consumer Officer Andreas Laukenmann switches to rival O2, filling the gap left by Wolfgang Metze’s transfer to Telekom.
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PeoplewatchMovistar hires supermarket exec for digital refresh
Telefónica’s home market business seeks to up focus on customer experience improvement.
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M&ASpanish consolidation threatens Telefónica mobile leadership
Local regulator updates fixed and mobile rankings, with Telefónica retaining top-spot.
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PremiumTelefónica people moves: CX in the spotlight with Group wide digital hub
CX transformation projects lead to related appointments.
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PremiumDAZN on mission to ‘democratise’ Spanish sport access
Streaming specialist acknowledges similar ‘vision’ of partners Movistar and Orange Spain.
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Venturing & InvestmentsTelefónica leads partners in wearable health-tech venture
Telefónica and allies Atresmedia, Prosegur, and K Fund invest in remote assistance startup Durcal.
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PremiumTelefónica and Microsoft target consumers
Group’s cognitive intelligence Fourth Platform has been rebranded as Kernel. Partners to explore adding Microsoft Teams to Movistar Home proposition.
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M&AFormer Telefónica business Atento seeks sale — reports
LatAm contact centre operator hires Goldman Sachs to advise on options, with sale on the table, according to Bloomberg. Telefónica partner and former subsidiary sees share price spike on news.
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M&ATelefónica preps new vehicle for digital M&A in Brazil
Local operating business Vivo indicates it may channel deals through a new platform as it seeks to build out its digital services ecosystem. Move would extend Vivo’s control over M&A and provide an alternative route to Telefónica’s central Wayra and Tech divisions.
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PeoplewatchMovistar Money JV rejigs leadership
Lending JV Telefónica Consumer Finance reshuffles board, with changes aligned to adjustments by Group and co-parent CaixaBank. Telefónica’s María Jesús Almazor swapped for Oscar Candiles as a JV representative.
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PeoplewatchDunne moves upstairs as Brouillette takes lead at Verizon
Former O2 UK CEO steps aside as head of Verizon’s fixed-mobile consumer business. New role will see Dunne act as Strategic Advisor to Verizon Chairman. Change comes as new allegations linked to O2’s role in Phones 4u demise continue to emerge.
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Products & ServicesVirgin Media O2 plans IPTV service launch
First streaming service offer targeted at young consumers. VM O2 sizes up aggregator opportunity.
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PremiumTelefónica’s alarms JV adds new smarts
Commercial efforts have taken a toll on ARPU at Movistar Prosegur Alarmas.
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PremiumAtento notches growth in Telefónica CX relationship
Former Telefónica subsidiary Atento flags growth in Telefónica revenue as numbers return to pre-pandemic levels. Contact centre operator’s increased interest in ‘Multisector’ business not yet fulfilling revenue diversification ambitions, with Telefónica contract expirations looming.
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PeoplewatchGroves comes up inside track to lead VM O2 marketing
Former Tesco Mobile CMO to lead on VM O2 brand and marketing as two prime candidates depart. Veteran Groves set to push for a more holistic approach to customer experience across the merged business.
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Venturing & InvestmentsShopper tracking startup earns Wayra investment and O2 deal
Wayra UK dials up London-based startup’s already substantial financing. Investment sets the stage for a “multi-million-pound” retail partnership with the Group’s UK operator.