Movistar to close last of its call centres in Spain

tfw177-tt-tf-spanish-customer-service-restructure

Source: Telefónica

Operator initiates restructuring exercise to close four remaining customer contact centres, in the face of falling demand for telephone customer service channel.

Register to continue reading this article

Already registered? Sign in here.

Register for free to keep reading

By registering you will get immediate access to the rest of this article, plus:

  • Enhanced access to TelcoTitans with three free article views per month
  • Daily and weekly email newsletters focused on your areas of interest

“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo