Migration of first line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and UK. Target is 50% of functions to be zero-touch by end of 2020. Project said to reflect shift to new collaborative models within Vodafone and ecosystem.
A new five‑year plan, building on the transformation programme introduced in May 2018 was heralded by the Group.
Group believes seismic societal change will emphasise the relevance of emerging digital services. However, in recent months the rate of growth has been slowing, not accelerating. Corporate digitalisation still where the money’s at for Telefónica, with changes in the consumer market focused more on updating sales channels and improving ...
Digital services revenue hits 17% revenue increase year-on-year, with the bulk coming from video services. Telefónica Infra remains barebones, but the future looks promising.
Targets on profit and revenue for the year achieved, but Group now guiding for a period of ‘low and slow’ progress on key financial metrics. While financial growth looks hard to come by, Álvarez‑Pallete is aiming to create a higher purpose for Telefónica and drive engagement with his transformation ...
Digital Consumer services arguably a secondary consideration in a unit dominated by executives with an innovation or entrepreneurial bent. Previously-launched Digital Home solutions and added-value services may get a burst of management attention in the early days of the unit.
NatCo goes omnichannel; pushes button on reorganisation around digital. Few details offered but recalibration looks significant for people, organisation, and technology. Union agreement firmed up pre-announcement.
BT Enterprise partnered with Google Digital Garage in Glasgow to offer small‑ and medium‑size enterprises (SME) free digital training.
‘Big Four’ operating businesses of Brazil, Germany, Spain and UK to be the focus of the Group, with Latin America operationally isolated, and potentially spun‑off. New divisions Telefónica Infra and Telefónica Tech created. The former handling physical assets with Telxius as its cornerstone, while Telefónica Tech will drive commercial ...
Movistar formed a Business Roundtable for the ICT Industry, together with rivals Claro and Telecom Argentina.
Electronic billing specialist Saphety won a three-year contract to install and support an electronic invoicing system at Vodafone Hungary (VfH).
Vodafone Roaming Services (VRS) was said to be working with fellow operators and technology partners on a blockchain-based system to transform wholesale settlement processes.
Santiago Tenorio, Head of Network Strategy & Architecture at Vodafone, used the Telecom Infra Project’s (TIP) latest industry gathering to fire another warning at the vendor establishment.
Refreshed MyVodafone app launches; 16 markets targeted. Promises better personalisation. Leadership takes yet another shot at reducing retail costs. Forms part of Digital First strategy to upend retail channel model.
Leadership reach for scalpel again; new savings plan in pipeline and asset sales remain high on agenda. Debt increase stresses diminishing cash wiggle-room; focus remains on cash flow improvement. Patchy Q2 trends: major OpCos spluttering, but Group inches back into growth.