DTW23 - Ignite
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EventsOrange’s Vermeulen advises telcos to get early start on GenAI
Group CIO says GenAI will be a gamechanger for telecoms.
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Network & InfrastructureVodafone’s Scott Petty talks up ODA’s importance for 5G apps
DTW23 - Ignite: CTO highlights need to build network abstraction layer to avoid missing the 5G SA opportunity.
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Strategy & ChangeBT’s CEO-elect unafraid of ‘new bets’ but warns against gambles beyond core strengths
DTW23 - Ignite: Telia CEO Allison Kirkby offered cautious optimism for the telco industry, urging operators to place new bets but only if connectivity is the core focus.
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Strategy & ChangeBT looks to AI for ‘next billion’ value opportunity
DTW23 - Ignite: Harmeen Mehta takes BT’s transformation agenda beyond early targets with support from AI, eyes the “next billion” for the Group, and says operator’s radical transformation will define BT’s growth for the next decade.
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EventsExclusive Steffen Roehn interview and DTW23 – Ignite preview: The view from TM Forum’s transformative top
Ahead of the telecoms industry’s digital transformation gathering in Copenhagen, TM Forum chair and visionary Steffen Roehn shares key perspectives on partnering hyperscalers (and leveraging B2B in Europe), Asia-the-innovator, un-learning the past, ‘greenfield in the mind’, software-or-extinction, the Forum’s own reset and new CEO Playbook and much more…
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PremiumGoogle Cloud flags TMUS tie-up on customer care
US NatCo to use AI and data analytics technology to improve customer relationships.
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Strategy & ChangeVodafone Spain cuts 33 fewer jobs than expected
Spanish OpCo said to have made 53 people redundant. 34 retail stores now being operated by external partners. Telefónica signals maximum jobs affected by early-retirement plan is now 2,753.
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PremiumNetcracker BSS gets a digital spruce-up
Upgrade of Vodafone Spain’s existing BSS system aims to deliver improved speed and insight, as well as being able to deal with the complexity of multi-play services.
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Vendor VoiceThe Telco-Techco differentiator: unleashing strategic data — Teradata
The value of data multiplies significantly once you integrate it. Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer experience improvement and operational efficiency, presenting a springboard for strategic reboot. Embracing data as mission-critical must be led from the top. Hyperscale partnerships provide an ...
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Strategy & ChangeTMF’s Willetts: maintaining vendor status quo “dangerous”
Speaking to TelcoTitans, Nik Willetts, CEO of industry body TM Forum, outlined his perceptions of the state of digital transformation in the telecoms sector. Procurement-led vendor management needs to evolve towards partnership for digital acceleration. Hyperscalers can remain more friend than foe as operators seek new ways to differentiate ...
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OperationsUnions eke out concessions on Vodafone Spain cuts
Operator firms up yet another business overhaul. Deal made to outsource remaining retail outlets rather than close them as part of job cull. Terms agreed for voluntary redundancies and retirements.
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Strategy & ChangeVodafone Spain CEO talks up transformation
Vodafone hones in-house IT skills and organises into squads. Share progress on building up platforms and scale. As transformation continues at pace, Vodafone Spain downsizes.
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Strategy & ChangeDeutsche Telekom’s OneApp to launch in Germany
Germany will be tenth market to deploy the self-service customer care app. OneApp is key product in the Group’s IT harmonisation programme.
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Strategy & ChangeDigital duo plan to be catalysts of change for BT
Incomers Harmeen Mehta and Rob Shuter are tag-teaming to bring their external perspectives to BT’s digital transformation plans. Enterprise unit set to become a route to market for emerging services, with a “fail fast” mindset. BT described as receptive to need for change, but Mehta calling for people to ...
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Strategy & ChangeBT establishes new digital health unit
Group recruiting for newly formed Digital Healthcare division. Unit to develop e-health startup ecosystem, with provision of path-to-market options. ‘BT Incubation’ revealed as working title for broader tech accelerator branch.
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Strategy & ChangeJansen wants YOU: BT pitches for tech talent in reinvention drive
BT CEO uses TM Forum event to pitch BT as a destination employer for digital talent as he seeks to move faster on digitalisation. Fundamental importance of network core underlined, but BT’s staff expected to be open to reskilling to meet the needs of a software-driven business. Partnerships and ...
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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EventsDigital Transformation World
TelcoTitans Eventwatch coverage of Digital Transformation World.
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Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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Premiumgiffgaff embraces AWS public cloud
Telefónica UK’s sub-brand MVNO goes “all-in on AWS”. Move accelerates product development. Years-long effort required changes in processes and skills.