All DTW Ignite (TM Forum) articles – Page 3
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PremiumGoogle Cloud flags TMUS tie-up on customer care
US NatCo to use AI and data analytics technology to improve customer relationships.
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Strategy & ChangeVodafone Spain cuts 33 fewer jobs than expected
Spanish OpCo said to have made 53 people redundant. 34 retail stores now being operated by external partners. Telefónica signals maximum jobs affected by early-retirement plan is now 2,753.
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PremiumNetcracker BSS gets a digital spruce-up
Upgrade of Vodafone Spain’s existing BSS system aims to deliver improved speed and insight, as well as being able to deal with the complexity of multi-play services.
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Vendor VoiceThe Telco-Techco differentiator: unleashing strategic data — Teradata
The value of data multiplies significantly once you integrate it. Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer experience improvement and operational efficiency, presenting a springboard for strategic reboot. Embracing data as mission-critical must be led from the top. Hyperscale partnerships provide an ...
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Strategy & ChangeTMF’s Willetts: maintaining vendor status quo “dangerous”
Speaking to TelcoTitans, Nik Willetts, CEO of industry body TM Forum, outlined his perceptions of the state of digital transformation in the telecoms sector. Procurement-led vendor management needs to evolve towards partnership for digital acceleration. Hyperscalers can remain more friend than foe as operators seek new ways to differentiate ...
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OperationsUnions eke out concessions on Vodafone Spain cuts
Operator firms up yet another business overhaul. Deal made to outsource remaining retail outlets rather than close them as part of job cull. Terms agreed for voluntary redundancies and retirements.
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Strategy & ChangeVodafone Spain CEO talks up transformation
Vodafone hones in-house IT skills and organises into squads. Share progress on building up platforms and scale. As transformation continues at pace, Vodafone Spain downsizes.
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Strategy & ChangeDeutsche Telekom’s OneApp to launch in Germany
Germany will be tenth market to deploy the self-service customer care app. OneApp is key product in the Group’s IT harmonisation programme.
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Strategy & ChangeDigital duo plan to be catalysts of change for BT
Incomers Harmeen Mehta and Rob Shuter are tag-teaming to bring their external perspectives to BT’s digital transformation plans. Enterprise unit set to become a route to market for emerging services, with a “fail fast” mindset. BT described as receptive to need for change, but Mehta calling for people to ...
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Strategy & ChangeBT establishes new digital health unit
Group recruiting for newly formed Digital Healthcare division. Unit to develop e-health startup ecosystem, with provision of path-to-market options. ‘BT Incubation’ revealed as working title for broader tech accelerator branch.
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Strategy & ChangeJansen wants YOU: BT pitches for tech talent in reinvention drive
BT CEO uses TM Forum event to pitch BT as a destination employer for digital talent as he seeks to move faster on digitalisation. Fundamental importance of network core underlined, but BT’s staff expected to be open to reskilling to meet the needs of a software-driven business. Partnerships and ...
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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Premiumgiffgaff embraces AWS public cloud
Telefónica UK’s sub-brand MVNO goes “all-in on AWS”. Move accelerates product development. Years-long effort required changes in processes and skills.
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PremiumCanonical and Netcracker flag new Vivo contracts
CIO Kriger reveals progress with key IT projects Fusión and Pandora as part of ongoing work to upgrade Telefónica|Vivo’s systems.
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Strategy & ChangeEXCLUSIVE: Vodafone splits IT, networks to advance TechCo vision
New bifurcated tech network division of responsibilities. Group and OpCo trickle-down. Groundwork for delayed TechCo strategy and build-out. Promoted Scott Petty lays out vision of 5G-based telco resurgence, but warns Vodafone could become M&A prey if data monetisation puzzle remains unsolved. Further insight into Vodafone’s thinking behind 2025 tech ...
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Strategy & ChangeCFO Werner in box seat on Telekom’s data strategy revamp
Telekom Deutschland’s money man overseeing data-driven modernisation programme, including effort to meld siloes through over-riding data lake. Data strategy seen as key to growth, efficiency, and customer experience goals.
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Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
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Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.