Digital Transformation – Page 12
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OperationsUnions eke out concessions on Vodafone Spain cuts
Operator firms up yet another business overhaul. Deal made to outsource remaining retail outlets rather than close them as part of job cull. Terms agreed for voluntary redundancies and retirements.
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Strategy & ChangeDT looking to Russia to crack digital code
Group moots coming expansion of its St. Petersburg software development facility by two-thirds. Hiring plan aimed at supporting key IT challenges such as fibre roll out planning and management, customer experience improvement, and open RAN deployment.
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OperationsTelefónica turning Madrid HQ into digital skills factory
Group ups corporate social responsibility efforts by dedicating real estate to societal pursuit of digital adaption. Talent Hub aims to re-skill 100,000 people per year. Internal skills upgrade high on Group agenda.
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Strategy & ChangeVodafone Spain CEO talks up transformation
Vodafone hones in-house IT skills and organises into squads. Share progress on building up platforms and scale. As transformation continues at pace, Vodafone Spain downsizes.
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PeopleVodafone twins management of international B2B units
Partner Markets’ CEO Diego Massidda takes on ownership of Carrier Services division. Move adds to wider rework of Group’s international B2B functions as Vodafone seeks post-pandemic growth revival and more joined-up go-to-market approach.
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ProfileCEO Lutz Schüler relishes challenger role at VM O2
After Virgin Media O2’s first 100 days, Schüler is raring to go head-to-head with BT on full fibre, wholesale, and B2B. Reportedly in talks with Sky on fibre investment. Determined merger integration won’t slow VM O2 down. Big believer in “data and digital” for delivering what customers want; hints ...
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Strategy & ChangeAdobe on rise as Vodafone signals more marketing shifts
Adobe to play further role in transformation programmes over coming months. Adobe, Dentsu, Facebook, and Google point to value of symbiotic relationships with Vodafone.
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Innovation (R&D)Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO.
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Strategy & ChangeDigital duo plan to be catalysts of change for BT
Incomers Harmeen Mehta and Rob Shuter are tag-teaming to bring their external perspectives to BT’s digital transformation plans. Enterprise unit set to become a route to market for emerging services, with a “fail fast” mindset. BT described as receptive to need for change, but Mehta calling for people to ...
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Network & InfrastructureBT says awareness of 2025 PSTN shutdown not high enough
Senior BT Enterprise exec highlights lack of forward all-IP planning among some critical national infrastructure organisations. Encourages all CPs to put CNI at the heart of their transformation programmes. Advocates a government-led campaign to raise PSTN shutdown awareness. Industry still grappling with how best to provide power backup and ...
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Strategy & ChangeGopalan highlights pros and cons of pure data reliance
Telekom Deutschland CEO warns against drawing wrong conclusions from internal data-gathering.
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Strategy & ChangeBT eyes telco tie-ups following buying reboot
Newly inaugurated BT Sourced unit may branch out as a commercial player, selling services to other telcos and big companies. Function’s leadership open to partnerships in and outside industry, including DT and Orange’s BuyIn JV.
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Vendor VoiceTeradata: Telcos can’t afford to wait on CX digitalisation
Telco investment in best-in-breed tools has embedded data silos that need to be opened to complete the customer picture in a data-driven environment. Recent financial sector experience demonstrates that focus on a holistic and cloud-enabled view of the customer, and not individual product lines, is an essential element of ...
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Strategy & ChangeJansen wants YOU: BT pitches for tech talent in reinvention drive
BT CEO uses TM Forum event to pitch BT as a destination employer for digital talent as he seeks to move faster on digitalisation. Fundamental importance of network core underlined, but BT’s staff expected to be open to reskilling to meet the needs of a software-driven business. Partnerships and ...
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OperationsVodafone Spain staff set for more redundancies
Challenged Spanish OpCo initiates plan to remove another 500-plus people from its headcount. Another large-scale downsizing move made under cover of Digital Telco transformation, and as fodder for Group’s centralisation-led efficiency plans.
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PeopleBT Sourced adds transformation lead
Former Allianz buying head appointed Director, Procurement Transformation.
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Partnerships & AlliancesDeutsche Telekom IT Solutions ties with AWS for DevOps focus
New taskforce to adopt agile working methods with AWS engineering support. First project will focus on AI-based customer assistance solution from November.
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PremiumElsewhere in BT Enterprise: Shuter looks to UK government
Shuter shares desire to build up digital public services for UK government.
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Strategy & ChangeBT reviewing Indian tech ops, may insource from partners
Taking a relook at level of work outsourced to third-party providers such as Tata Consultancy Services and Tech Mahindra. Insourcing would “strengthen” role of BT’s Bangalore-based services operation, increase self-reliance.
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InterviewInterview: New HQ beckons for Jansen’s “better BT”
As BT prepares to move into a new-era head office in Aldgate, Technology HR boss Mark Murphy speaks to TelcoTitans about the Group’s physical and virtual makeover. Technology reorganisation, facilities facelift, and move to ‘smart working’ viewed as key to refreshing how BT does business. Organic and inclusive approach ...