BT FY23−24 Highlights: Kirkby unveils sharper BT; investors finally cheer

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Source: BT

CEO Allison Kirkby lays out her vision for change, tightening the focus of her predecessor to pitch a simpler, nimbler BT Group with a ROCE mindset differentiated by CX. Network superiority remains central as impetus shifts from build to monetisation, without easing up on the former. With B2B a stubborn drag, the one major diversion from Plan Jansen: now UK-first, Global offloaded…

This BTwatch article is available to TelcoTitans Professional and BTwatch subscribers. Sign in, subscribe now, or contact us for more details or if you have a relevant story. This article includes:

  • Organisations: BT Group; Openreach.
  • Geographic: UK.
  • People: Allison Kirkby; Philip Jansen; Simon Lowth.
  • Themes: B2B operations; Business; Capital allocation; Consumer; Cost transformation; Customer experience; Fibre build; Fibre monetisation; Geographic scale; Net promoter score; Operational discipline; Service simplification; Share price; Strategy.
  • Events: BT Group’s FY23−24 results.

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