BT FY23−24 Highlights: Kirkby unveils sharper BT; investors finally cheer

Joe Purnell2024-05-24T16:34:00

Source: BT

CEO Allison Kirkby lays out her vision for change, tightening the focus of her predecessor to pitch a simpler, nimbler BT Group with a ROCE mindset differentiated by CX. Network superiority remains central as impetus shifts from build to monetisation, without easing up on the former. With B2B a stubborn drag, the one major diversion from Plan Jansen: now UK-first, Global offloaded…

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Organisations: BT Group; Openreach.
Geographic: UK.
People: Allison Kirkby; Philip Jansen; Simon Lowth.
Themes: B2B operations; Business; Capital allocation; Consumer; Cost transformation; Customer experience; Fibre build; Fibre monetisation; Geographic scale; Net promoter score; Operational discipline; Service simplification; Share price; Strategy.
Events: BT Group’s FY23−24 results.

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