• Always-On Marketing leader powering up on Intelligent Automation for telco.
  • Tuesday 24 May 2022, 15:00-17:30 CEST (also an APAC edition) – virtual event.
  • Highlights for telco include Amazon, Lloyds Bank (customer service cloud-transformed in 18 months), T-Mobile (call centre hyper-personalisation) and Verizon (supercharging sales with AI and decisioning). ~30 client/user sessions to choose from.

Vodafonewatch channel sponsor Pega, best known in the telecoms sector for big data-led, personalised Always-On Marketing and top-line revenue impact, is hosting its annual PegaWorld conference on 24 May 2022 (Europe, RoW; 9:00 EDT, 14:00 BST, 15:00 CEST) and 25 May (APAC; 10:00 AEST).

Pega is flexing its muscles in the enterprise cloud software space to raise awareness, understanding and adoption of its Platform offering’s scope for Intelligent Automation, which is presented as securely and rapidly extending AI-fuelled, real-time digital automation, intelligence and prediction across business process management and transformation, as well as marketing, sales, customer engagement and service lifecycle.

As a strategic partner, Pega places itself at the heart of telcos’ own journeys to techco-enabled operating and business models rich in agile, low-code development, DevOps, and bots. The proposition promises to deliver on efficiency as well as growth metrics (including CX, NPS and retention). This is underpinned by the mantra of starting fast and simple, rather than necessitating extended mega-project groundwork — ‘one customer journey [or project] at a time’ — and then scaling.

For 2022, the event format is virtual and condensed, at just 2.5 hours (run twice, for different timezones), with PegaWorld  as always pitched for its immersiveness — i.e. focused on real-world peers and how they are leveraging Pega and pushing the boundaries, with around 30 participative client presentations and discussions on offer. Click here to register and for more information.

PegaWorld iNspire virtual event, 15:00-17:30 CEST, Tuesday 24 May 2022 — overview for telco

Keynotes, 15:00–16:30 CEST
 Incl. strategies for success, Pega CxOs, product updates, Q&A

Three tracks:
•  Expanding customer engagement
• Leveraging intelligent automation
• Improving customer service

Notable sessions, 16:30–17:30 CEST
•  Incl. client insights, live demos, industry-specific

Amazon Connect:
• Customer Service in a Box; Amazon Connect & Pega

Lloyds Bank (keynote+):
• A Digital Transformation Centred on Speed and Agility + Delivering Value Through Cloud – in Just 18 Months

T-Mobile US (keynote):
• Achieving True Relevance and Personalization by Putting Customers at the Centre of Everything

First Tech Federal Credit Union:
• Transforming Omni-channel Customer Service at First Tech Federal Credit Union

Verizon:
• How to Use the Power of AI & Decisioning to Supercharge Sale s

Selected other client and partner sessions:
Accenture (workflows), Booking.com (experiences), Cigna (intelligent automation), Cognizant (collections), CVS Health (onboarding), Ford (citizen developers), Royal Navy (recruitment), Sun Life (low code), Virtusa (microservices), Wells Fargo (next best conversations)

PegaWorld iNspire 2022: Registation and more information
Pega positions itself as delivering 'innovative software that crushes business complexity’. From maximising customer lifetime value, to streamlining service, to boosting efficiency, Pega works to help its global enterprise clients solve problems fast and transform for the future. Within the telecoms sector, Pega’s clients include BT, Deutsche Telekom, Etisalat (E&), T-Mobile USA, Verizon and Vodafone. Industry engagement includes support for TM Forum’s Open APIs.View full Profile

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