All Automation articles
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Strategy & ChangeAgents of change: Orange CIO Vermeulen spells out risks and rewards of AI
DTW Ignite: Koen Vermeulen says the use of AI agents will compress software development cycles and bring fundamental changes for telcos, removing constraints if bottlenecks are avoided.
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Network & InfraVM O2 plans ‘extensive’ autonomous networks ramp-up
UK operator targets Level 4 network autonomy within a ‘couple of years’, with network planning and optimisation the key use-cases.
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Network & InfraThe quest for autonomy: how agentic AI can deliver real ROI — new report
Research provides telcos with a pathway to delivering real value from agentic AI, featuring Tier 1 use cases and recommendations to help bridge “the autonomy chasm” to reduce operating costs, improve service reliability, and increase network agility.
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Products & ServicesDT adds n8n’s workflow software to growing AI enterprise portfolio
Operator adds AI-powered workflow automation platform from investment n8n to its enterprise portfolio, as the Group continues push to create “full suite” of AI products for business customers.
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.
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Network & InfraTelefónica advances German network modernisation with 2G switch-off, backhaul step-up
Telefónica is accelerating network modernisation in Germany, combining a 2G shutdown timeline with deeper fibre-backed infrastructure partnerships to unlock capacity and support next-gen network slicing and industrial-grade connectivity…
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Analyst BriefingDeutsche Telekomwatch: AI stakes raised
Analyst Briefing: Telco’s top management keeps the pressure on for results from AI projects and broader efficiency initiatives, as Q1 report shows market conditions in European markets remain tough. DT looks to be gaining traction with AI commercially, with infra expansion plans outlined in Germany, Hungary, and at T.Capital interest Nscale.
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Financial & PerformanceDT CEO calls for tech support as growth becomes more elusive
Q1 FY26: Focus goes under-the-hood at DT as German operator — accustomed to riding a long wave of US-led growth — sees go-to-market gain become harder to come by. Profit at B2B and US arms hurt, temporarily, by investments in new sources of growth, while in Germany and Europe, the onus is on cost-cutting to weather commercial challenges. Attention falls on longevity and domestic fibre strategy and ongoing aggressive implementation of AI.
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Analyst BriefingEMEA Infrawatch: German fibrecos open up for take-up
Analyst Briefing: Latest on EMEA digital infra, including German fibre players forging further open access deals amidst efforts to accelerate take-up, European telcos plotting to expand data centre footprints, and MEA towerco Helios ramping up tower spend to meet growing regional capacity demand…
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Network & InfraThe network autonomy dividend (when telcos replace tech milestones with business outcomes)
Are theoretical autonomy frameworks distracting telcos from real business results? Vodafone, Elisa, Telenor and Mavenir leaders are shifting the industry narrative from operational efficiency to scalable, intent-based revenue generation…
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Network & InfraWe built the networks. Now we must teach them to think.
The operating model that built today’s telecom networks is no longer sufficient: complexity has outpaced human execution. Celfocus’s Executive Chairman Luis Salvado believes that the industry must shift from application-driven to intelligence-defined systems — or risk being outpaced by hyperscalers already treating networks as orchestrated software.
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Network & InfraFrom flying blind to found revenue: digital twins ‘digitise the handshake’ of complex telecom infra
“Time kills deals”: senior infra figures from SBA, Vertical Bridge, Singtel‑owned NCS and digital‑twin specialist vHive argue that the next productivity unlock for cell towers lies in closing the reality gap between site and system — and that the first movers will dictate how the new order works…
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Partnerships & AlliancesBT Business launches AIOps offensive with Accenture
Telco fires starting gun on ‘multi-year’ programme with longstanding IT partner, seeking to overhaul business processes and develop new AI-powered enterprise products. Pair aiming to build on BT’s prior work in AIOps to deliver improved resilience and new capabilities, both internally and externally…
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Network & InfraVM O2 says AI and digital twin are solving fixed network faults faster
UK operator is reducing its fixed network back‑office workload and speeding fault resolution through automated decisioning, having revamped its data architecture to support quicker insight and action…
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Partnerships & AlliancesDT forms counter-drone defence pact with Rheinmetall
Telco to create German defence “shield” with Rheinmetall, seeking to defend critical telecoms and other infra assets from digital and physical threats. Move marks latest advance in the Group’s push into the defence sector…
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Network & InfraTelco cloud blueprint: DT’s HTC takes control of network stack, sets terms for vendors
Deep dive: after quietly rebuilding its network core from the ground up on its own terms, Deutsche Telekom is now asking the rest of the industry to follow its Horizontal TelCo Cloud lead. But with rivals pursuing their own visions, the question of who truly leads the field is far from settled.
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PeoplewatchDT poaches Allianz exec to lead domestic IT refit
Operator snags insurance giant’s Head of Global Enterprise & IT Architecture to lead high pressure, AI-infused transformation efforts at its German business…
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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Products & ServicesVoice gets an AI makeover: DT and Telefónica chart the course from AI-integrated to AI-native
MWC26: AI is ‘making voice sexy again’, according to Deutsche Telekom and Telefónica, speaking on a Mavenir-hosted panel exploring how the transition to AI-driven networks unlocks new monetisation opportunities, drives hyper-customisation, and paves the way for autonomous, agentic telco operations.
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…