Vodafone Consumer – Page 2
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Network & InfraVodafone confident as giant 1&1 migration nears
Group execs indicate preparations are going smoothly for absorption of several million end-users from rival 1&1, following 2023 deal, and that delivery timeframe remains feasible.
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Network & InfraTelco CTOs warn vendors: we’re not just ‘professional buyers’ anymore
DTW24 – Ignite: CTOs of AT&T, Deutsche Telekom, Telstra, and Vodafone express mix of frustration and empathy with traditional network suppliers as software-based platform models upend historical relationships.
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Analyst BriefingVodafonewatch Weekly: African infra in spotlight, Spanish retreat complete
Latest from Vodafone and its partners and interests as Spanish exit completes, Shared Ops leadership adjusted, and climate plans pushed back. In Africa, infra-sharing is on the cards, but Vodacom’s in-progress South African fibre deal faces backlash…
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Products & ServicesVodafone’s TOBi chatbot gets a generative AI makeover from Microsoft
Vodafone reveals early progress with applying GenAI to advance customer experience transformation as part of strategic tie-up with Microsoft.
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Partnerships & AlliancesTomorrow Street adds AI and automation smarts to Vodafone’s scaleup accelerator
Newest members of VPC/Technoport Luxembourg hub: Emplay, Squirro, and Workato.
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Partnerships & AlliancesVodafone signs ‘bold’ Microsoft deal to further AI, cloud, CX, IoT priorities
Wide-ranging collaboration includes $1.5bn Vodafone investment in co-developed solutions; AI adoption at scale; and embrace of Azure ecosystem. Get the full insight…
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Strategy & ChangeVodafone kicks off European physical retail rejuvenation
New concept debuts in Romania as Vodafone looks to reinvigorate physical retail experience and boost customer interaction, but TelcoTitans TelcoX research questions whether CSP hearts are in bricks and mortar…
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Network & Infra1&1 picks up the pace on mobile network rollout, almost ‘fully functional’
German newcomer sees mobile network rollout finally accelerate despite delivery delays from main passive infra partner, and assures that mobile services remain scheduled for activation in December
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Strategy & ChangeSafaricom’s Mutiga: expect rapid device factory acceleration, regional expansion
CBSO speaks to TelcoTitans about the operator’s homegrown smartphone factory venture, saying it will hit capacity within a year, then expand product portfolio and market reach. Read more, incl. key driver not revenue, services tie-in…
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Products & ServicesVodafone Turkey gives TOBi a voice as automation drive continues
New feature intended to strengthen chatbot’s ease of use and minimise difference in customer experience between digital assistant and live representative.
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Strategy & ChangeVodafone UK to ship customer care overseas
Portion of customer care operations set to be transferred to _VOIS Egypt and contact support specialist Webhelp in South Africa.
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Strategy & ChangeTPG to cull brands as integration gives way to simplification
CEO Iñaki Berroeta announces multi-year simplification programme that aims to establish a “leaner, nimbler” TPG Telecom.
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B2BVodafone Turkey removes physical layer, embraces AI
Vodafone Business moves physical sales channels to digital medium in effort to improve CX in Turkey.
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Suppliers & SCM‘Data is everything’: Quantexa supports Vodafone CX revamp
Vodafone’s Chief Data Officer Miryem Salah says Quantexa partnership is underpinning customer experience transformation project in the UK.
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Partnerships & Alliances1&1–Vantage dispute rolls on despite Vodafone roaming deal
Dommermuth clear that national roaming deal with Vodafone not synonymous with clean break from O2 Germany.
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Partnerships & AlliancesVodafone deposes Telefónica as 1&1 roaming partner
Roaming agreement will provide 1&1 customers with nationwide 5G coverage from no later than October 2024.
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PremiumVodafone Q1 FY23-24 Spend: brand voice earns price hike reinvestment
Reinvestment kicks in for Vodafone after index‑linked price increases, benefitting marketing budgets.
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Financial & PerformanceVodafone FY22–23: Della Valle to bring Group “back to basics” with business-first approach
New CEO wants Group turnaround to build on existing strengths in B2B while fixing customer experience declines.
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Network & InfraThe end of an era as Vodafone UK details 3G sunset plans
Network will be switched off across the cities of Hull, London, and Oxford this June.
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PremiumVodafone unites roaming in latest synergy-hunting rejig
Sherif Bakir takes CEO spot at newly expanded Vodafone Roaming Services division.