Vodafone Consumer – Page 2
-
PremiumVodafone Q1 FY23-24 Spend: brand voice earns price hike reinvestment
Reinvestment kicks in for Vodafone after index‑linked price increases, benefitting marketing budgets.
-
Financial & PerformanceVodafone FY22–23: Della Valle to bring Group “back to basics” with business-first approach
New CEO wants Group turnaround to build on existing strengths in B2B while fixing customer experience declines.
-
Network & InfrastructureThe end of an era as Vodafone UK details 3G sunset plans
Network will be switched off across the cities of Hull, London, and Oxford this June.
-
PremiumVodafone unites roaming in latest synergy-hunting rejig
Sherif Bakir takes CEO spot at newly expanded Vodafone Roaming Services division.
-
Vendor VoicePega: Bridging the Digital Skills Gap Faster with Low-Code
Operators are correctly pursuing digitalisation strategies, but continued siloing risks customers becoming “stuck” between teams or channels, warns Pega.
-
PremiumVodafone renews Currys deal with focus on broadband
“Multi-year” extension sees Currys retain Vodafone as its ‘exclusive’ MNO partner.
-
Public AffairsVodafone Ireland coughs up €2.1m customer refunds
Regulator enquiry leads to refunds for 74,271 customers.
-
Partnerships & AlliancesVodafone gets Real on voice scam prevention
RealNetworks’ KONTXT software to be piloted for six months in Germany.
-
Products & ServicesVodacom takes zero-rating international
ConnectU services launched in DRC, and readying for release in Lesotho, Mozambique, and Tanzania.
-
PremiumVodafone sticks to TV guns despite subscriber declines
TV customer base in Germany fell by 309,000 in the past year.
-
OperationsVodafone flags German shop closures
Recalibrating German business to axe portion of retail network amid declining footfall.
-
Partnerships & AlliancesGenesys partnered for speech-based AI bot
TPG ties with Genesys and Google Cloud to launch an “upgrade” to its Vodafone TOBi chatbot. NLP integration set to improve voice channel triaging, with sales role touted in a future deployment.
-
PremiumBrand-heavy TPG looks for smart data handling with AWS
Shaik flags “knowledge lake” as providing deeper understanding of consumer and enterprise behaviour. Aimed at breaking down data siloes across multi-brand portfolio following TPG–VHA merger. Analytics of external datasets, available on the market, increasingly important.
-
Vendor VoiceInterdependence Day — taking testing out of the lab
Test and assurance specialist Spirent spoke to TelcoTitans’ Vendor Voice and highlighted how the ongoing reinvention of telecoms networks is necessarily being accompanied by a reset regarding resilience. With cloud-native services and applications becoming the new standard as next-generation networks gain prominence, Spirent is urging operators to ‘take testing ...
-
Partnerships & AlliancesVodafone sees sales dip from international tie-ups
Revenue from Group’s Partner Markets federation falls back amid pandemic and footprint reduction. Vodafone’s flow of cash from Africa takes a drop following rework of M-PESA business.
-
Innovation (R&D)Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO.
-
Vendor VoiceTeradata: Telcos can’t afford to wait on CX digitalisation
Telco investment in best-in-breed tools has embedded data silos that need to be opened to complete the customer picture in a data-driven environment. Recent financial sector experience demonstrates that focus on a holistic and cloud-enabled view of the customer, and not individual product lines, is an essential element of ...
-
Enterprise (B2B)Safaricom upping B2B ante with new marketplace
Kenyan operator looking to connect better with small business requirements. Move furthers Safaricom’s “fintech-anchored” digital growth strategy.
-
PremiumVodafone and Amdocs go again on CX improvement
Group-wide partner tapped to deliver CRM upgrade for Spanish OpCo. Tie-up marks an expansion of previous CX-oriented arrangement. Focus on helping facilitate Vodafone Spain’s “TechCo” transition and cost reductions.
-
Strategy & ChangeElsewhere in Vodafone Group: Vodafone Business goes digital
Vodafone Business goes digital on customer experience; SD-WAN adoption hits bumps; telcos team up on handset eco-ratings.