Vodafone finds AI ROI in “rewiring” internal processes
As the Group sharpens focus on AI use cases that deliver value, the operator has notched up early wins in overhauling customer service and internal operations.
This article includes:
- Organisations: Google; Google Cloud; Vodafone; Vodafone Business.
- Geographic: Italy.
- People: Ignacio Garcia.
- Themes: AI; Agentic AI; Analytics; Call centre; Cloud providers; Compliance; Customer experience; Data; Generative AI; IT; Large language models; Machine learning; Multi-cloud environment; Network operations; Strategic partnership; Technology.
- Events: Google Cloud Next 2025
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