Vodafone Consumer
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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Products & ServicesTurkey: Vodafone repositions ahead of ‘largest 5G launch yet’
MWC26: Vodafone Turkey CEO Engin Aksoy says infra is in place, focus now on repositioning commercial approach to leverage 5G once live.
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Financial & PerformanceIn depth: headline numbers mask Vodafone’s in-market challenge
Q3 FY25–26: Vodafone’s Q3 followed a familiar narrative of missed expectations, but optimism untouched. Management has brushed aside concern that headwinds will continue into the next FY in both Germany and the UK, with claims that the foundations are in place to propel the Group’s largest OpCos to growth. Resilient performance elsewhere kept Vodafone on the straight and narrow.
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Products & ServicesVodafone seeks to rebuild trust in voice with network APIs
Vodafone has launched a caller ID network API in the UK, with US voice security partner Hiya ‘buying in’ to Group’s ‘novel’ standards-based approach to building consumer trust…
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Partnerships & AlliancesVodacom partners Google Cloud on AI-focused services overhaul
Telco to migrate its data platforms onto Google Cloud infra with the goal of developing new generative AI-based services in Africa, with customer service and network optimisation among initial focus areas…
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M&AAustralia’s Waveconn bulks up tower portfolio with Optus deal
Towerco to acquire hundreds of new sites from Australia’s number-two operator, further expanding its tower portfolio. Optus says the sale raises cash to fuel investments elsewhere…
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Suppliers & SCMSafaricom enters market for new BSS partners
Kenyan operator launches tender for vendors to support a multi-year overhaul of its BSS and CRM setup.
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TechnologyCase study: Vodafone seeing tangible AI success in the field
Vodafone and Celfocus unveiled early but striking results in embedding AI into field operations — cutting repeat visits and harmonising quality — to both accelerate the operator’s zero-touch ambitions and sharpen customer focus.
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Network & InfraVodafone Germany changes the channel for cable upgrade
Operator launches nationwide spectrum optimisation programme aimed at improving broadband speeds and driving efficiencies, with fresh NorDig LCN technology delivering customer experience improvements for cable and fibre users…
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Financial & PerformanceSafaricom Ethiopia ticks past 10m customers as startup operator marches towards scale
Greenfield operator moves past a customer base milestone four years after receiving a licence to operate in the country.
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Analyst BriefingVodafonewatch Weekly: UK merger complete, hard work begins now
Latest from Vodafone as VodafoneThree strategy laid out; Commscope named VodafoneZiggo’s DOCSIS upgrade vendor; group appoints CFO Luka Mucic replacement; Procure & Connect breaks ground at Luxembourg logistics hub…
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Financial & PerformanceVodafone braces for UK merger impact, lines up €1.5bn investment for inaugural year
FY24–25: Vodafone CEO Margherita Della Valle teases imminent deal completion and rapid integration to follow.
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InnovationVodafone finds AI ROI in “rewiring” internal processes
As the Group sharpens focus on AI use cases that deliver value, the operator has notched up early wins in overhauling customer service and internal operations.
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Strategy & ChangeVodafone’s latest B2T spin-up: €20bn+ Procure & Connect
In-depth: Unusual combination of procurement and roaming services marks another step in Vodafone’s ambitious Business to Telecoms strategy to commercialise its internal shared central functions to the wider industry, with efficiency also in the mix.
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InnovationVodafone sees meaningful impact as AI hits CX and beyond
Operator’s AI director highlights significant improvements in CX for its chatbot users as multi-vendor AI raises standards and delivers consistency, also driving 20% lift in procurement efficiency. Ensuring usable and accessible data can be the biggest cost…
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Strategy & ChangeVi to leverage lessons as 5G spectator as it plots March launch
5G launch on track for go-live by the end of March, with CEO Akshaya Moondra apparently plotting aggressive pricing strategy to catch up with rivals.
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M&ASwisscom completes Vodafone Italy takeover, begins integration
Vodafone Italy transfers to Swisscom ownership ahead of schedule, with Fastweb integration initiated.
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B2BVodafone puts network APIs to work to fight fraud
Vodafone reveals how it is opening network functionality via APIs to defend consumers and businesses from scams, with new markets lined up…
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Strategy & ChangeVodafone set to debut new ‘Business to Telco’ unit as part of central function refresh
Vodafone quietly debuts B2T unit targeting peers, as Shared Operations gets overhauled and Group adds vim to telco-as-a-service ambitions.
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M&ARegulator still dubious on Vodafone–Three merger; wants further compromise
Proposed merger of two underpowered MNOs found to have negative ramifications for UK competitive landscape, but the antitrust body offers road to approval via series of behavioural and structural ‘remedies’.