Vodafone Consumer
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Vendor VoicePega: Bridging the Digital Skills Gap Faster with Low-Code
Operators are correctly pursuing digitalisation strategies, but continued siloing risks customers becoming “stuck” between teams or channels, warns Pega.
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Partnerships & Alliances
Vodafone renews Currys deal with focus on broadband
“Multi-year” extension sees Currys retain Vodafone as its ‘exclusive’ MNO partner.
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Public Affairs
Vodafone Ireland coughs up €2.1m customer refunds
Regulator enquiry leads to refunds for 74,271 customers.
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Partnerships & Alliances
Vodafone gets Real on voice scam prevention
RealNetworks’ KONTXT software to be piloted for six months in Germany.
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Products & Services
Vodacom takes zero-rating international
ConnectU services launched in DRC, and readying for release in Lesotho, Mozambique, and Tanzania.
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Consumer (B2C)
Vodafone sticks to TV guns despite subscriber declines
TV customer base in Germany fell by 309,000 in the past year.
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Operations
Vodafone flags German shop closures
Recalibrating German business to axe portion of retail network amid declining footfall.
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Partnerships & Alliances
Genesys partnered for speech-based AI bot
TPG ties with Genesys and Google Cloud to launch an “upgrade” to its Vodafone TOBi chatbot. NLP integration set to improve voice channel triaging, with sales role touted in a future deployment.
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Partnerships & Alliances
Brand-heavy TPG looks for smart data handling with AWS
Shaik flags “knowledge lake” as providing deeper understanding of consumer and enterprise behaviour. Aimed at breaking down data siloes across multi-brand portfolio following TPG–VHA merger. Analytics of external datasets, available on the market, increasingly important.
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Vendor Voice
Interdependence Day — taking testing out of the lab
Test and assurance specialist Spirent spoke to TelcoTitans’ Vendor Voice and highlighted how the ongoing reinvention of telecoms networks is necessarily being accompanied by a reset regarding resilience. With cloud-native services and applications becoming the new standard as next-generation networks gain prominence, Spirent is urging operators to ‘take testing ...
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Partnerships & Alliances
Vodafone sees sales dip from international tie-ups
Revenue from Group’s Partner Markets federation falls back amid pandemic and footprint reduction. Vodafone’s flow of cash from Africa takes a drop following rework of M-PESA business.
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Innovation (R&D)
Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO.
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Vendor Voice
Teradata: Telcos can’t afford to wait on CX digitalisation
Telco investment in best-in-breed tools has embedded data silos that need to be opened to complete the customer picture in a data-driven environment. Recent financial sector experience demonstrates that focus on a holistic and cloud-enabled view of the customer, and not individual product lines, is an essential element of ...
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Enterprise (B2B)
Safaricom upping B2B ante with new marketplace
Kenyan operator looking to connect better with small business requirements. Move furthers Safaricom’s “fintech-anchored” digital growth strategy.
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Partnerships & Alliances
Vodafone and Amdocs go again on CX improvement
Group-wide partner tapped to deliver CRM upgrade for Spanish OpCo. Tie-up marks an expansion of previous CX-oriented arrangement. Focus on helping facilitate Vodafone Spain’s “TechCo” transition and cost reductions.
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Strategy & Change
Elsewhere in Vodafone Group: Vodafone Business goes digital
Vodafone Business goes digital on customer experience; SD-WAN adoption hits bumps; telcos team up on handset eco-ratings.
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Suppliers & SCM
NPS revival makes for happy shopping at Vodafone’s VPC
Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.
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Products & Services
Vodafone Italy’s GameNow goes live
Edge-based gaming platform was first announced in September 2019.
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Vendor Voice
Teradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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Partnerships & Alliances
Vantage Towers on alert as Drillisch appears on 5G radar
National roaming deal between Drillisch and Telefónica Deutschland paves way for 5G rollout by Germany’s would-be fourth MNO. Vodafone’s TowerCo spinout vies with Deutsche Funkturm and Telxius for Drillisch business. Ericsson sales veteran Peter Zehetner joins Vantage Towers as Managing Director in Germany.
