Telco AI

All the latest insight, news and analysis around Artificial intelligence (AI) in telco and infra.

Latest on Telco AI

Capita rewired for agentic AI — inviting telcos to follow

Capita: rewired for agentic AI, and inviting telcos onboard

With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.

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BT joins exclusive telco cohort in Anthropic’s frontier AI security project

Telco is the first UK business to confirm Project Glasswing participation, and the first European telco on the list, gaining early access to a frontier AI model aimed at pre-empting next-gen cyber threats.

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T-Mobile leverages AI to adapt to data demand surges

Operator launches AI-powered Dynamic CX platform to tackle network congestion during public events, mirroring solutions that parent Deutsche Telekom has been developing in Germany.

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