Automation Technology News

Kryon Systems, a US‑based robotic process automation specialist, flagged it was working with Deutsche Telekom (DT) on an upgrade to customer service staff’s “workspace environment”.

Strategy & Change
Vodafone UK to cut hundreds from its workforce
VfUK continued to trim its workforce through a move to reduce staff manning the OpCo’s network operations centres. CTO Scott Petty: “The way we run networks is fundamentally changing”.
Innovation (R&D)
Deutsche Telekom NatCos hook up with academia on 5G campuses
Hungary trial moves to “real-world”. Technology universities in Austria, Czech Republic enlisted. DT partner Ericsson joins 5G-Industry Campus Europe consortium.
Enterprise (B2B)
ContactEngine and BT Enterprise in award-winning partnership
BT Enterprise and ContactEngine, in partnership to create AI-based conversations, win at UK Customer Experience Awards 2019.
Innovation (R&D)
Deutsche Telekom Global Carrier works with Clear and fellow operators on blockchain-based wholesale settlement processes
Deutsche Telekom Global Carrier (DTGC) flagged further expansion of work with fellow operators and technology partners on blockchain-based wholesale settlement processes.
Partnerships & Alliances
Telefónica shows intent with Cisco
A three‑year project in Spain is expected to provide a template for Cisco’s role in delivery of network automation across Telefónica’s footprint.
Strategy & Change
Vivo updates BSS to improve service to enterprises
Ongoing work with NEC’s Netcracker will see Telefónica|Vivo upgrade its systems for selling to, and supporting, enterprise customers.
Network & Infrastructure
Deutsche Telekom Global Carrier: Blockchain bleeps louder on roaming radar
DTGC frets roaming arrangements will become too complex. DT unit sees blockchain as an answer. Still no sign of commercial solutions. DTGC hopeful regarding Carrier Blockchain Network initiative.
Network & Infrastructure
Netcracker lands a win in Telekom Deutschland automation drive
Efficiencies drive expands to provisioning, optimisation, and orchestration.
Partnerships & Alliances
Vodafone takes IoT on road with Geotab and Trinsic
Vodafone Automotive and Geotab club together to create Vodafone Business Fleet Analytics. New telematics and analytics platform initially available in France, Germany, Italy, Portugal, Spain, and UK. Vodafone extends partnership with Trinsic to woo automakers with branded connected-car solutions spread across multiple markets.
Operations
Deutsche Telekom Global Carrier manages its voice business with Linxa
Deutsche Telekom Global Carrier, the Group’s international wholesale services arm, deployed a management platform developed by Linxa, a wholesale telecoms platform provider, to manage its voice business.
Strategy & Change
DTW19: Another Vodafone Group signal of coming partner platform refit
Vodafone recognises need for improvement in partner collaboration, to fuel 5G success. Chief Systems Architect looking to reshape IT, to help open-up while protecting “secret sauce”. TM Forum and University of Surrey among collaborators.
Events
TM Forum’s DTW19 event underlines need for collaboration and speed
The telecoms industry’s annual pilgrimage to Nice on the French Riviera is set to take on a somewhat different tone in 2020. France has become inextricably linked with the flagship TM Forum (TMF) event – apart from two forgotten years in Dublin – but, following its rebranding as Digital Transformation World in 2018, the event now looks set to transfer to Copenhagen, apparently in order to provide more space.
People
Deutsche Telekom People Moves, June 2019
36 key people moves tracked and analysed. Bohle takes over delicate privacy role from Kremer.
Partnerships & Alliances
Colombia: IBM and Telefónica collaborate on automation
As Telefónica builds momentum on the use of bots within an automated network environment, IBM is providing technology and support to migrate customer management processes to bot-based systems. Telefónica Colombia centre of excellence on automation collaborating with KPMG on ongoing developments.