Telco AI

All the latest insight, news and analysis around Artificial intelligence (AI) in telco and infra.

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Capita rewired for agentic AI — inviting telcos to follow

Capita: rewired for agentic AI, and inviting telcos onboard

With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.

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DT adds n8n’s workflow software to growing AI enterprise portfolio

Operator adds AI-powered workflow automation platform from investment n8n to its enterprise portfolio, as the Group continues push to create “full suite” of AI products for business customers.

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BT joins exclusive telco cohort in Anthropic’s frontier AI security project

Telco is the first UK business to confirm Project Glasswing participation, and the first European telco on the list, gaining early access to a frontier AI model aimed at pre-empting next-gen cyber threats.

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