Telco AI

All the latest insight, news and analysis around Artificial intelligence (AI) in telco and infra.

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Capita rewired for agentic AI — inviting telcos to follow

Capita: rewired for agentic AI, and inviting telcos onboard

With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.

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BTwatch: BT gets its AI wings, swoops on enterprise opportunity

Analyst Briefing: CEO Allison Kirkby happy with progress at the Group in the FY, but with the usual room for improvement across all divisions. B2B gets busy with AI, cybersecurity, and MVNOs at the fore; B2C gets mobile; and the ‘transformation’ machine rolls towards another 40,000+ job cuts…

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DT adds n8n’s workflow software to growing AI enterprise portfolio

Operator adds AI-powered workflow automation platform from investment n8n to its enterprise portfolio, as the Group continues push to create “full suite” of AI products for business customers.

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