Kryon Systems, a US‑based robotic process automation specialist, flagged it was working with Deutsche Telekom (DT) on an upgrade to customer service staff’s “workspace environment”.
Hungary trial moves to “real-world”. Technology universities in Austria, Czech Republic enlisted. DT partner Ericsson joins 5G-Industry Campus Europe consortium.
BT Enterprise and ContactEngine, in partnership to create AI-based conversations, win at UK Customer Experience Awards 2019.
Deutsche Telekom Global Carrier (DTGC) flagged further expansion of work with fellow operators and technology partners on blockchain-based wholesale settlement processes.
Ongoing work with NEC’s Netcracker will see Telefónica|Vivo upgrade its systems for selling to, and supporting, enterprise customers.
DTGC frets roaming arrangements will become too complex. DT unit sees blockchain as an answer. Still no sign of commercial solutions. DTGC hopeful regarding Carrier Blockchain Network initiative.
Efficiencies drive expands to provisioning, optimisation, and orchestration.
Vodafone Automotive and Geotab club together to create Vodafone Business Fleet Analytics. New telematics and analytics platform initially available in France, Germany, Italy, Portugal, Spain, and UK. Vodafone extends partnership with Trinsic to woo automakers with branded connected-car solutions spread across multiple markets.
Deutsche Telekom Global Carrier, the Group’s international wholesale services arm, deployed a management platform developed by Linxa, a wholesale telecoms platform provider, to manage its voice business.
Vodafone recognises need for improvement in partner collaboration, to fuel 5G success. Chief Systems Architect looking to reshape IT, to help open-up while protecting “secret sauce”. TM Forum and University of Surrey among collaborators.
The telecoms industry’s annual pilgrimage to Nice on the French Riviera is set to take on a somewhat different tone in 2020. France has become inextricably linked with the flagship TM Forum (TMF) event – apart from two forgotten years in Dublin – but, following its rebranding as Digital Transformation World in 2018, the event now looks set to transfer to Copenhagen, apparently in order to provide more space.
As Telefónica builds momentum on the use of bots within an automated network environment, IBM is providing technology and support to migrate customer management processes to bot-based systems. Telefónica Colombia centre of excellence on automation collaborating with KPMG on ongoing developments.