Innovation leader Millard stresses enthusiasm for automation and digitisation in customer support.
Migration of first line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and UK. Target is 50% of functions to be zero-touch by end of 2020. Project said to reflect shift to new collaborative models within Vodafone and ecosystem.
Data Analytics executive Eskigun flags supply chain optimisation driven by IBM Cloud Pak for Data. IBM uses virtual conference to launch new Cloud Pak and Watson capabilities.
Camunda CEO: “RPA is a painkiller not a cure”. DT Service leans on business process management specialist to manage bots across multiple RPA platforms. Exec regrets not putting in place a process orchestration layer at start of RPA journey. Strategic goal is to shift from front-end RPA to APIs ...
Apparent pragmatic row-back on opposition to private spectrum allocation.
CEO gets a two‑year extension as results hold up during overhaul. Deal positions 2022 as target year for emergence of revamped T‑Sys. Cash flow production remains the big unticked box. DT confirms coming extraction of division’s network activities.
Makedonski Telekom (MkT) selected Stonebranch, a US‑based IT automation specialist, to work on the operator’s charging and billing, fraud management, interconnect, and mediation systems.
Kryon Systems, a US‑based robotic process automation specialist, flagged it was working with Deutsche Telekom (DT) on an upgrade to customer service staff’s “workspace environment”.
Hungary trial moves to “real-world”. Technology universities in Austria, Czech Republic enlisted. DT partner Ericsson joins 5G-Industry Campus Europe consortium.
BT Enterprise and ContactEngine, in partnership to create AI-based conversations, win at UK Customer Experience Awards 2019.
Deutsche Telekom Global Carrier (DTGC) flagged further expansion of work with fellow operators and technology partners on blockchain-based wholesale settlement processes.
Ongoing work with NEC’s Netcracker will see Telefónica|Vivo upgrade its systems for selling to, and supporting, enterprise customers.
DTGC frets roaming arrangements will become too complex. DT unit sees blockchain as an answer. Still no sign of commercial solutions. DTGC hopeful regarding Carrier Blockchain Network initiative.
Efficiencies drive expands to provisioning, optimisation, and orchestration.
Vodafone Automotive and Geotab club together to create Vodafone Business Fleet Analytics. New telematics and analytics platform initially available in France, Germany, Italy, Portugal, Spain, and UK. Vodafone extends partnership with Trinsic to woo automakers with branded connected-car solutions spread across multiple markets.