Premium BTwatch Insight: mapping the activity and strategy of the UK's largest telco – Page 22
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PremiumQ4 FY20–21 — Enterprise judders; next stop Shuter’s refit
Hybrid display of worst of Consumer and best of Enterprise. Shuter’s makeover blueprint to be unveiled at Business Briefing. Almost entirely ignored by Jansen and Lowth on analyst’s call.
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PremiumQ4 FY20–21 — Hot property Openreach unruffled as ever
Smoothly navigating fibre, pandemic and all-IP. Gearing up to steamroll the fibre landscape. Altnets seen taking great share of Openreach fibre.
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PremiumQ4 FY20–21 — Global’s resilience sapped by pandemic
COVID-19 impact hitting more KPIs. Jansen and Lowth retain faith. Growth plans pinned on SD-WAN, managed security, and now 5G FWA.
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PremiumElsewhere in BT Group: VM-O2 challenge emerges
Virgin Media O2 challenge gets real; Dundee offices set to take 1,000 staff; government-backed broadband schemes under the spotlight.
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PremiumBT activates standalone 5G at Adastral Park
BT’s EU-funded 5G research facility upgraded using ‘proof of concept’ hardware from Samsung Networks.
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PremiumEE adopts Nokia’s SON
Operator implements Nokia’s Self-Organizing Networks software in a bid to improve customer experience on its mobile networks. Nokia hails the deal as evidence of the strength of its BT account, which is said to have taken on a “continuous development” model.
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PremiumElsewhere in BT Consumer: Ofcom report sheet comes in
Ofcom highlights areas-for-improvement (and differentiation) in customer service; BT Sport continues search for innovative partners.
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PremiumUK government hands WAN win to BT
Five-year, £23m contract signed for network access services to the DWP. BT’s Strategic Supplier standing consolidated.
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PremiumBT Ireland expands wholesale FTTH services
National Broadband Plan to add 544,000 premises to BT Ireland offers.
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PremiumAGCM initiates probe into BT Italia divestment
Italy’s competition watchdog examining ins and outs of BT’s deal with TIM. Concern from competitors as TIM seeks to consolidate market position. BT to retain a presence in the country whatever the outcome.
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PremiumElsewhere in BT Global: Egypt license renewed
Egyptian licences get a refresh; Global turns to IR to help tie together virtual rooms.
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Strategy & ChangeElsewhere in Openreach: Ciena flags optical kit win
Ciena gains an optical kit win; progress update on USO; copper stop-sell orders issued in further 77 exchanges.
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PremiumElsewhere in BT Enterprise: Hosted Communications suite bulked up
Webex added to Hosted Communications; seven new MNVO’s running on EE’s network.
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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PremiumBT people moves: new Director of Healthcare to lead NHS drive
Sultan Mahmud brought in to lead on NHS partnership and estate digitalisation, drawing on experience as innovation guru in NHS Trusts. Strategy & Transformation team appointments at Consumer. Ex-Vodafone exec appointed Group Treasury Director.
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PremiumDestination: new BT; ETA 2026
Jansen again evangelising glorious digital future: five-year timescale reiterated, with promises of peak fibre investment passing and financial nirvana arriving. Stability predicted for FY21–22. Investors more interested in gruel on today’s menu rather than jam promised tomorrow. The court of public opinion may ultimately rule on five-year tax dodge. ...
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PremiumElsewhere in BT Group: Better Workplace updates
4-3-3 update; Belfast office set for refurbishment; and Ofcom chair position remains open.
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PremiumElsewhere in BT Consumer: planning law change welcomed
Pricing revelations bring negative publicity; EE way down in customer satisfaction survey; UK government works to facilitate network expansion.
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PremiumElsewhere in BT Enterprise: ESN-ready device pilots
East Anglian emergency service adopts EE-supported ESN tech; operator lends helping hand to property developer’s digital transformation.
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PremiumBT people moves: strategic appointments in health and banking
BT continues its effort to grow into the healthcare industry with accounts leaders named at Enterprise. Unilever CISO joins Group as cybersecurity VP. BT Global’s Rycx targets Simplify programme expansion for MNCs. Board changes at soon-to-be subsumed OnePhone.