Operations – Page 2
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OperationsMovistar to close last of its call centres in Spain
Operator initiates restructuring exercise to close four remaining customer contact centres, in the face of falling demand for telephone customer service channel.
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OperationsDT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
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OperationsAmerican Tower’s Kenyan dispute disrupts services
American Tower takes on government-owned Telkom Kenya for unpaid bills. TowerCo claims operator has defaulted on £22m in payments and breached sale and leaseback agreement. In extraordinary move, ATC shut off some sites until the operator pays up.
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OperationsOrange ‘shutters Silicon Valley base’ amid strategic refocus
Operator reported to have closed Silicon Valley offices after more than 20 years as part of cost review.
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OperationsAmerican Tower eyes solar power play beyond Africa and India
American Tower’s investments in solar energy generation have reduced the use of diesel fuel for off-grid sites and lowered carbon emissions.
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OperationsCityFibre gets proactive on eliminating fault frustration
While ultrafast fibre connectivity is increasingly essential for business and consumers, service standards haven’t remotely kept pace.
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OperationsVodafone brings partners onboard to smite supply chain emissions
SCM exec Veronica Mercer details Scope 3 Momentum Strategy as Vodafone’s supply chain emissions continue to creep up.
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OperationsT-Mobile taps advertising ‘pioneer’ to lead T-Ads biz expansion
Jean-Paul Colaco is appointed ‘Chief T-Ads Officer’, says Mike Katz. US NatCo has come under spotlight over data privacy practices.
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OperationsOTE simplifies org, removes Greek structural layer
Structural switch sees home market operating entity melded into Group. Cosmote brand to be retained.
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OperationsTelefónica Tech merges biz units in major reorg
Cybersecurity & Cloud division is now combined with IoT & Big Data unit to create unified portfolio for Group’s B2B customers. Top management stays on board with different areas of responsibility.
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OperationsVodafone extends energy mix transformation with Iberdrola deals
Power purchase agreements signed in Portugal and Spain, adding to German equivalent.
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OperationsSix Vodafone offices and data centres up for sale
Sites worth a total of approximately £100m listed for sale.
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OperationsTelefónica to merge digital and R&D units
Chema Alonso to take helm at Telefónica Innovación Digital, with direct report into Chief Strategy and Development Officer Mark Evans. New unit to focus on internal technology development, leaning on GSMA’s Open Gateway API platform.
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OperationsBT takes next steps to become circular business
BT reports operational waste uptick of 83% despite pledge to “build towards” a circular Group by 2030.
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OperationsVirgin Media O2 to slash up to 2,000 jobs
Operator expected to make cuts by end of July. Move comes in wake of property portfolio review and planned closure of long-established Slough HQ.
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OperationsHSBC to take up tenancy at former BT HQ
UK bank makes plans to move to St Paul’s offices as hybrid working cuts the need for Canary Wharf tower.
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OperationsProgress made, but long road ahead for Vodacom on emissions reduction
Group reports 17.3% downturn in total Scope 1 & 2 emissions when compared to previous FY.
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OperationsT-Mobile Poland opens technology hub in Warsaw
New unit joins DT’s growing network of technology hubs. Polish NatCo plans to hire 500 IT and network technology specialists over next three years.
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OperationsHrvatski Telekom does U-turn on net maintenance ownership
Croatian operator to re-insource construction and maintenance tasks when contract with Ericsson Nikola Tesla expires.
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OperationsDeutsche Telekom puts Group stamp on T-Systems Multimedia Solutions
Organisational rejig sees “independent” subsidiary transferred from T-Systems International to Group.