Operations
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OperationsBT says 75% of legacy fixed OSS retired after decade-long SRIMS overhaul
Now advanced on fixed-network inventory, data and process unification and simplification, digital OSS chief Ravi Ramachandran has set out how the operator’s graph-based SRIMS platform is intended to underpin automation/AI, digital twins, and NaaS revenue.
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OperationsVodafone cuts ribbon on Portuguese cybersecurity hub
Telco unveils new Global Cyber Centre in Lisbon, with plans to develop new cybersecurity tools and integrate third-party solutions to serve international customers. Group says the new facility reinforces Portugal as a key cybersecurity “hub”…
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OperationsTelefónica fibre partner Atelco said to file for bankruptcy after Spanish contract loss
Telefónica fibre services subcontractor reportedly files for insolvency after losing critical ‘local loop’ contract, with union talks over future of workforce underway. Telefónica said to have aimed to simplify operations with the renewal, as part of wider cost-cutting measures that include renegotiating supplier deals…
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OperationsVodafone Turkey spins up Data & AI hothouse
OpCo combines multiple teams to create a new Data & AI division, as well as AI Board to speed up evaluation and execution of AI initiatives. Decision comes as operator continues to serve as a key AI testbed as part of Vodafone Group’s wider strategy for the technology…
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Operations‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting
DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…
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OperationsO2 readies Marvel-inspired Jarvis AI platform for summer launch
DTW Ignite: Efficiency-focused German operator is hoping to bring some Marvel Universe -style innovation to its ambitious IT transformation agenda. Project sees O2 unifying governance layer in partnership with close tech allies Tech Mahindra and Hansen.
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OperationsVodafone infuses AI live translation into European call centres
Operator teams up with CAMB.AI to expand live translation software across European call centre footprint. The tie-up sees Vodafone continue to integrate AI systems within its call centres, aiming to accelerate complaint resolution and improve customer experience.
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OperationsT-Mobile cuts ribbon on first Indian tech hub
Operator opens up Global Capability Center in the city of Hyderabad, expanding parent DT’s presence in the country. T-Mobile reportedly planning to hire 1,000 workers at the site by 2027 …
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OperationsDT and ISS ‘move on’ after settling €80m outsourcing row
DT irons out differences with facilities management supplier ISS, agreeing to settle multi-year dispute and sign up for a contract extension.
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OperationsVodafone adds to Amdocs tie-in with Irish network planning upgrade
Contract extends deeper into Europe via network inventory modernisation rollout, part of a broader push to streamline Vodafone network operations across the footprint.
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OperationsOpenreach onboards AI agents in bid to cut missed appointments
Customer service lead Chris Herbert talks up ‘unified, proactive, AI-powered’ customer engagement strategy, underpinned by NiCE agents.
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OperationsVirgin Media O2 targets office costs with outsourcing deal
Operator gives facilities outsourcing partner ISS some firm cost saving targets to deliver, in return for two-year contract renewal and expansion.
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OperationsDT beats European peers to reach net zero operations
DT becomes first major European telco to achieve net zero within its international operations and direct energy purchasing, turns attention to slashing carbon emissions across its supply chain.
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OperationsTelefónica Tech adds ‘impetus to US growth’ with new Miami office
Operator’s business-to-business services unit opens the doors to new USA office, with integrated SOC to ensure “efficient” coordination with Telefónica Tech’s international teams…
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OperationsTelefónica cuts the ribbon on Granada AI, cybersecurity hub
Operator opens second Talent and Technology Center, which Group COO Emilio Gayo said is aimed at attracting and retaining local talent while strengthening the “technological ecosystem” in the area. Read more…
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OperationsDT ‘holds keys’ to data sovereignty in Google Cloud migration
Operator is moving a swathe of data to Google Cloud with sovereignty controls engineered in partnership with T-Systems. It hopes to replicate the safeguards for other enterprises in regulated industries.
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OperationsEfficiency-focused EuroTeleSites switches on Sitetracker
CEE wireless infra player says it brought fresh asset management platform live in May, enabling better management of its 13,700 sites.
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OperationsVodafone’s plan to keep up with AI through democratisation, value-hunting
DTW Ignite: Vodafone execs discuss AI adoption at scale, raising concerns that the technology is moving ‘too quickly’, but confident that the group’s overriding strategic direction will enable it to keep ahead of the curve.
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OperationsTelefónica shares network autonomy progress; calls on peers to reciprocate
Telefónica’s drive towards autonomous networks is reshaping the group, with Level 4 autonomy already achieved in key domains. This special report includes AI-driven innovation, the centrality of people, measurable KPIs, and a clarion call for industry-wide transparency…
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OperationsBetter Workplace: BT closes out five-year real estate overhaul programme
Group closes the Better Workplace book, with Manchester’s newest office redevelopment the final chapter.