Digital Transformation – Page 9
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OperationsBT targets skills shortage with Digital Campus plans
Ongoing skills transformation programme will see a virtual learning environment established, dubbed a “one-stop shop” for employee development. Internal reskilling and upskilling remain central to Group’s sustainable growth plan.
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Network & InfrastructureOTE passes 650,000 premises with full fibre
Plan to pass three million premises by 2027 looks on track. Broadband upgrades to premises outside FTTP footprint gather momentum. Rival Vodafone Greece announces “acceleration” of fibre access rollout.
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Partnerships & AlliancesBT continues “dramatic simplification” with cloud-first AWS deal
Five-year agreement adds to recent contract with Google Cloud to advance operator’s digital transformation and simplification drive. AWS named preferred cloud provider for internal applications.
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Network & InfrastructureModular IT estate will make BT a ‘digital talent magnet’
Consumer Digital MD Kevin Lee labels in-house skills and capabilities a priority as BT aims to attract talent in UK and India. Commitment to “reuse” approach to development as part of Group’s digital transformation, with heightened reliance on collaboration. Challenges at Consumer include complex legacy architecture, with simplification deemed ...
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OperationsTelefónica tightens management focus for Spanish platform play
Previously heralded Industry Verticals unit now up and running as Telefónica implements a more ambitious multi-play strategy. Growing Wholesale business receives dedicated leadership, while regional management will take greater role in supporting B2B sector. Brand manager Serrahima given broader remit to improve customer experience in all sectors.
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Strategy & ChangeEmbrace the era of “never normal” — Teradata CTO Stephen Brobst
Telcos must learn from financial services peers and embrace disruption as a welcome driver of innovation. Resilient telcos that use data-driven insights to innovate will thrive, while brittle players that oppose disruption will atrophy.
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Strategy & ChangeTelekom Deutschland to change tariffs in fight against ‘cheap is cool’ mentality
TDE Sales & Service lead Ferri Abolhassan says tariffs will be restructured later this year. Customer satisfaction a priority, with service identified as a key differentiator.
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Strategy & ChangeTelcos seek security in the cloud as 5G grows
Telefónica’s Patricia Diez Munoz acclaims 5G security credentials, but edge deployments and multi-vendor environments bring new challenges. Neil McRae of BT positions security at the fore of cloud-native transformation and calls on vendors to finally ditch legacy attitudes to security, and the days of “stupid passwords”.
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Partnerships & AlliancesM-PESA gets interoperability boost in Kenya
Airtel, Telkom, and Safaricom customers granted access to M-PESA till payments. Central Bank of Kenya says first phase will “deepen digitalisation” for businesses. Airtel Money and T-kash equivalents still some way off.
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Public AffairsBT leads social tariff calls, hikes mobile prices
Cost of living crisis puts BT’s (and rivals’) mobile price increases in perspective, despite Group calls for more social tariffs. BT’s Home Essentials one of several on offer, but more to be done to support vulnerable customers. Time for rivals to pull their weight, says BT’s policy director. Mobile ...
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Partnerships & AlliancesBT flags new contract with Deutsche Post DHL
The two groups have been working together since at least 2010. Focus on building a sustainable and cloud-based network to underpin supply chains.
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Network & InfrastructureBT’s Allera: “we got it wrong” on digital switch-over
BT Consumer CEO Marc Allera hits pause on Digital Voice rollout amid public backlash about impact on elderly and vulnerable customers. Analogue-to-digital migration set to continue for those that want it, while BT deploys safeguards to assure concerned customers.
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Public AffairsÁlvarez-Pallete lambasts regulators for being stuck in the past
If WhatsApp et al are not regulated, then neither should Telefónica, he says. Álvarez-Pallete accuses Spanish regulator of dragging its feet over reforms.
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Strategy & Change5G will give B2B its 4G moment — Geldmacher at REACH forum
It’s time for telecom operators to get in front of enterprise CIOs and start working on joint initiatives. 5G will change B2B services to the same extent 4G revolutionised B2C.
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PremiumTelefónica people moves: VM O2 signings target cultural transformation
VM O2 gives Culture Transformation titles to Brian Høi and Julie Sofie Thomsen, while Digital domain gets new People Director. Group-wide IT and networks procurement swaps. Integrated Telefónica Tech UK&I cements healthcare focus with new account director. Vivo names IT directors for Operations and Cloud & Infrastructure leadership. Data ...
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Strategy & ChangeVodafone to roll out hybrid working, shrink Newbury HQ
Vodafone seeks sale and leaseback options for The Connection HQ, new Manchester and Newark hubs, and repurposed Stoke-on-Trent site all part of shift to permanent “blended working” model. New approach to work underpinned by “flexibility and trust”, instilling lessons learnt under pandemic conditions.
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OperationsDT outlines ‘digital experts’ upskill target
2021 Annual Report sets 17% digital workforce target within three years. Places emphasis on in-house digital upskilling; recruiting outside digital talent seen as “challenging”. Overall FTE headcount drops 4% year-on-year, but Group still manages to hire more than 8,000 employees outside the USA with focus on IT and technical ...
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Strategy & ChangeMehta puts BT Digital “on steroids” to power transformation
Chief Digital & Innovation Officer Harmeen Mehta relishes opportunity for dramatic change at BT, as she sets about untangling digital architecture. Google-powered Digital Brain to bolster AI and data platform. Digital jumps on cost savings bandwagon, with £500m contribution expected. Talent and recruitment drive incoming.
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Suppliers & SCMTelcoX research finds hyperscalers ascendant but not entrenched at Vodafone
TelcoX ‘voice of the customer’ insight into how Vodafone employees perceive Techverse and Dataverse suppliers. Vodafone remains work in progress for AWS and Google. Opportunities for vendors to sharpen their differentiation. Chinese vendors Huawei and ZTE retain significance despite tough externalities. Vodafone executives aligned on value of data, held ...
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PremiumEuropean fragmentation takes centre stage at MWC
Vodafone execs Nick Read and Joakim Reiter take part in MWC 2022 keynotes to deliver consistent messages on “life or death” matter of digital transformation. Pair demands government collaboration once again. Cites Spain’s digitalisation approach as a “blueprint” for countries throughout Europe.