Digital Transformation – Page 8
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Products & Services
In depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
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Eventwatch
Deutsche Telekom calls for industry support to solve challenges of driving AI at scale
During Fyuz, DT’s Jochen Appel said that “the question is not ‘where do we use AI’; the question is, ‘where do we not use it’?
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Strategy & Change
DT steps up ‘cloudification’ with Amazon to tame its IT jungle
Peter Leukert outlines the main challenges of pivotal Route 60 cloudification programme, particularly around securing management support and bedding in cultural and organisational change to accompany technology investments.
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Venturing & Investments
Tomorrow Street goes transatlantic for full SCALEUP X cohort
Vodafone–Technoport JV finalises list of 20 scaleups on 2023 iteration of acceleration programme.
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Partnerships & Alliances
Beyond Now seeks deeper relationship with Deutsche Telekom
DT partner aims to help its customers achieve more than €1bn of revenue across their platforms.
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Products & Services
Vodafone Turkey gives TOBi a voice as automation drive continues
New feature intended to strengthen chatbot’s ease of use and minimise difference in customer experience between digital assistant and live representative.
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Eventwatch
T-Mobile will ‘lean into’ wireless partnerships, vows wholesale chief
T-Mobile Wholesale chief says it is “open for business” for Wireless-as-a-Service tie-ups, targeting IoT players, MVNOs, and startups. Partner-focused tech stack readied after BSS overhaul with Netcracker. AI- and Web3 - enabled services seen as offering fresh wave of growth opportunity. Alongside IT revamp, T-Mobile has refined go-to-market ...
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Eventwatch
Interview: Chema Alonso on building Telefónica’s API place
Telefónica’s Chief Digital Officer expects Open Gateway APIs to begin having revenue impact in current fiscal year, with first products being launched in Brazil.
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Products & Services
Vodafone Business heralds Boundless Working portfolio
Portfolio aims to provide digital and mobile-first solutions focused on accelerating workplace transformation.
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Network & Infrastructure
Vodafone’s Scott Petty talks up ODA’s importance for 5G apps
DTW23 - Ignite: CTO highlights need to build network abstraction layer to avoid missing the 5G SA opportunity.
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Strategy & Change
BT’s CEO-elect unafraid of ‘new bets’ but warns against gambles beyond core strengths
DTW23 - Ignite: Telia CEO Allison Kirkby offered cautious optimism for the telco industry, urging operators to place new bets but only if connectivity is the core focus.
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Network & Infrastructure
Magyar Telekom agrees network investment in exchange for tax breaks
MoU with Hungarian state will see outdoor 5G network coverage extended to nearly 99% of population by 2026, up from current 60%.
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Strategy & Change
BT looks to AI for ‘next billion’ value opportunity
DTW23 - Ignite: Harmeen Mehta takes BT’s transformation agenda beyond early targets with support from AI, eyes the “next billion” for the Group, and says operator’s radical transformation will define BT’s growth for the next decade.
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Strategy & Change
DT ‘cloudification’ delivers sustainability and business benefits
More than 60% of core IT applications migrated to the cloud.
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Network & Infrastructure
Vector Technologies: fibre access networks must embrace multi-vendor to achieve scale efficiencies and spur innovation
As fibre access operators focus on operational excellence for sustainable growth, fostering vendor competition while protecting service stability will be essential, according to Vector Technologies. The broadband SI also has clear execution and strategy guidance on automation, softwarisation, complexity, standardisation, and the skills gap.
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Operations
DT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
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Interview
Interview: Sitetracker chief sees “no limits” for driving telco infra efficiencies
In an interview with TelcoTitans, CEO Giuseppe Incitti positions Sitetracker to support telcos in delivering their ”next year of efficient operations”, as well as discussing new directions the infrastructure asset and project manager is taking. Adding to ‘scale’ clients, the provider has now opened its doors to smaller innovators ...
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Strategy & Change
BT’s Mehta: ‘deep use’ of AI driving transformation at pace
CDIO Harmeen Mehta says Google Cloud migration has reached 80%, will finish by the end of the year.
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Strategy & Change
TPG to cull brands as integration gives way to simplification
CEO Iñaki Berroeta announces multi-year simplification programme that aims to establish a “leaner, nimbler” TPG Telecom.
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Enterprise (B2B)
Vodafone Turkey removes physical layer, embraces AI
Vodafone Business moves physical sales channels to digital medium in effort to improve CX in Turkey.