• The UK regulator is requiring more transparency from communications providers with new rules coming into force in 2020.

Network tech

Ofcom imposes more openness on EE and industry

Source: EE

BT and EE, alongside all other retail communications providers in the UK consumer market, will be required by regulator Ofcom to provide customers with more information on their ongoing contracts and any better deals they may be able to take up instead.

After a period of pressure from consumer groups noting the substantially higher prices paid by customers who do not actively review the best available prices– or do not consider switching service providers for new deals – Ofcom instigated a consultation intended to introduce new consumer protection rules.

The new rules apply to fixed, mobile, and pay-TV services. From mid-February 2020, communications providers will be required to notify customers of the following:

  • When their initial contract term is coming to an end, between ten and 40 days in advance.
  • The price the customer is currently paying, and the price that will be incurred beyond the contract end date.
  • Any changes to the service provided after the end date.
  • The notice period for cancelling the contract.
  • Information about other deals that the communication provider offers, including tariffs available to new customers.

Once customers are out of contract, communications providers will also be required to send an annual reminder including the best available deals.