All Automation articles
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Products & ServicesTelefónica plugs AI into new enterprise messaging service
Telefónica’s enterprise unit launches RCS-based messaging service, giving businesses AI tools to automate and personalise communications with customers…
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Analyst BriefingsTelefónicawatch Analyst Briefing: Group vs Gloop as strategy unveil nears
With less than a month to go before Telefónica’s big strategy reveal, the Group continues to appear set for a battle to push through the new agenda, whether with unions and government on cost-cutting plans in Spain, or European decision-makers on consolidation. Exec Chair Marc Murtra has been in Brazil, meanwhile, to raise support for the new plan. Read more…
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Network & InfraTelefónica Deutschland shifts mobile network into automatic
O2 claims Level 4 autonomy in its digital twin after upgrading the system, marking another step on the operator’s network automation journey…
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PeopleTelefónica Peoplewatch: new era dawns at O2; Innovation Digital goes ‘cutting edge’
The latest strategic and senior changes at Telefónica, including news that long-serving Germany chief Markus Haas is stepping down after nearly a decade in the job, and just months after signing a new deal…
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Venturing & InvestmentsT.Capital adds n8n to growing AI investment portfolio
Deutsche Telekom’s corporate venturing arm backs $180m Series-C round for AI workflow automation scaleup, continuing a streak of investments in AI-focused startups…
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PeopleDT picks out Poland tech chief to fill key German CTO vacancy
T-Mobile Poland’s Alexander Jenbar selected to take on pivotal home-market technology job at DT, overseeing mega-initiatives around AI, 5G, and fibre.
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Strategy & ChangeUnions want input into Telefónica’s strategic reorg
Employee representatives are said to be seeking information on the likely impact of Telefónica’s upcoming strategic review on its workforce, and pushing for the new plan to include a tech-focused refresh of HR practices.
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TechnologyOrchestration, not Automation, is telco’s real growth engine
Telcos have heavily invested in automation, yet still struggle to scale. The issue is that digitising silos simply replicates bottlenecks. Discover why orchestration is the true growth lever for integrating systems, accelerating revenue capture, preparing for AI, and building a competitive edge for the 6G and AI era.
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TechnologyFrom pipes to platforms: how AI and data can rewire the telco future — right now
Telcos generate vast amounts of data yet often lag AI-native challengers and face shrinking monetisation windows. New EDB research identifies a select few telcos already gaining significant advantage by embracing a sovereign platform model. Discover the six best practices used by top performers…
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TechnologyCase study: Vodafone seeing tangible AI success in the field
Vodafone and Celfocus unveiled early but striking results in embedding AI into field operations — cutting repeat visits and harmonising quality — to both accelerate the operator’s zero-touch ambitions and sharpen customer focus.
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TechnologyAI data liberation: inside Boost’s escape from the telco legacy trap
Fragmented legacy systems are preventing telcos from capitalising on their data and AI. Boost Mobile defied industry orthodoxy by adopting Wavelo’s event-driven architecture, creating an agile platform to liberate data, enhance customer experience, and be ready for the next wave of AI innovation. Learn more…
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InterviewT-Systems’ Jonczak revs AI engine for position as “trusted powerhouse” in Europe and beyond
Deep Dive: T-Systems is targeting a step-change in AI-driven B2B revenue growth through 2027, and also pivotal to Deutsche Telekom’s goal of €800m in internal ‘impact’. Moving beyond “Santa Claus-style” product push, new AI chief Magdalena Jonczak is leading transformation towards co-creation, and establishing division as Europe’s “trusted powerhouse” in sovereign AI. Learn more…
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Partnerships & AlliancesVirgin Media O2 smartens up fibre rollout with IQGeo and Deepomatic combo
As IQGeo completed an acquisition of Deepomatic earlier this month, Virgin Media O2 emerged as one of the first operators to use their combined geospatial software and computer vision software tools to speed its fibre rollout.
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Financial & PerformanceTalkTalk bags £100m in latest financial restructuring
Troubled UK provider raises £100m as part of wider financing deal, reportedly providing short-term relief on debt struggles…
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Network & InfraCase study: Telenet adopts network digital twins to break automation glass ceiling
How can operators achieve genuine network autonomy? Telenet’s Stijn Eeckhaut and Celfocus’s Carla Penedo reveal their phased approach, leveraging network digital twins and a cognitive operations layer, as well as empowering engineers to build trust in new data-driven processes.
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Network & InfraPragmatic Orange picks its way towards ‘high-value’ network autonomy
DTW Ignite 25: Sofrecom’s Roberto Kung highlights the need to assess the business case and ROI before investing in increased autonomy, noting that “we don’t want to be Level 4 everywhere”.
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TechnologyCarla Penedo interview: Celfocus’s network AI evangelist charts path forward
Exclusive insights from network AI leader on navigating complexities of converging networks, integrating legacy systems, and leveraging network digital twins, Agentic AI, and AIOps for measurable impact. In-depth interview reveals strategies and partnerships redefining telco transformation in cloud-native, AI-enabled era. Humans included…
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PeopleDeutsche Telekom centres on RAN challenges with new R&D boss
Key RAN development exec Petr Ledl is to take over as Head of DT’s T-Labs unit, with a brief to grapple with “complex technology concepts in the area of mobile networks” and push forward transformation of the group’s radio systems.
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TechnologyT-Mobile Czech Republic finishes billing upgrade with Amdocs
Operator has completed the upgrade of its billing and charging systems without disrupting customer services, and claims the upgrade will enable it to execute “faster, more agile, and reliable service delivery”.
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TechnologyDT taps McKinsey to build AI training engine
Deutsche Telekom rolls out personalised training and coaching for employees using AI-powered engine designed by McKinsey’s QuantumBlack.