Telco AI

All the latest insight, news and analysis around Artificial intelligence (AI) in telco and infra.

Latest on Telco AI

Capita rewired for agentic AI — inviting telcos to follow

Capita: rewired for agentic AI, and inviting telcos onboard

Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.

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Virgin Media O2 trials telco cloud voice-enhancement with Mavenir

Mobile core network software seeks to improve call clarity for users with hearing loss as well as enhancing customer experience. Move sits within £1.4bn Mobile Transformation Plan and backdrop of other operators also turning to 5G standalone and AI to restore voice as a value add…

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BTwatch: BT gets its AI wings, swoops on enterprise opportunity

Analyst Briefing: CEO Allison Kirkby happy with progress at the Group in the FY, but with the usual room for improvement across all divisions. B2B gets busy with AI, cybersecurity, and MVNOs at the fore; B2C gets mobile; and the ‘transformation’ machine rolls towards another 40,000+ job cuts…

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