All TalkTalk articles
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OperationsCityFibre gets proactive on eliminating fault frustration
While ultrafast fibre connectivity is increasingly essential for business and consumers, service standards haven’t remotely kept pace.
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Public AffairsCan’t get much broadband satisfaction in UK — Which?
EE and Virgin Media O2 among worst-performing broadband providers, according to latest Which? survey. Poor UK broadband report card comes on heels of massive mid-contract hikes.
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Strategy & ChangeCityFibre: service problems are inevitable; failing your customers is not
The real mettle of a business is often exposed when something goes wrong for the customer.
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PremiumOfcom to review Openreach price tactics — as controversial Equinox 2 provisionally cleared
Regulator minded to permit Openreach’s Equinox 2 upgrade to its incentivised wholesale pricing strategy for SPs, which is ostensibly intended to accelerate fibre adoption and copper shutdown.
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PremiumVirgin Media O2 joins massive price-hike club
Operator confirms average yearly prices will shoot up 13.8%.
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PremiumBT scrambles to explain massive price hikes
Group to raise most tariffs by 14.4%, based on December CPI rate and additional annual charges.
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PremiumYouView losses mount as JV ups product spend
BT-backed TV platform joint venture flags another uptick in R&D investment in bid to compete with streaming giants. Key shareholder funders BT and TalkTalk up lending to more than £100m.
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PremiumVM O2 pulls out of TalkTalk bid, Openreach steps in
Reports that VM O2 took back takeover offer are followed by discussions with Openreach on fibre migration.
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PremiumElsewhere in Openreach: UK Government to help “fast-track” fibre engineers
Government launches review of visa system to “fast‑track” immigration of foreign fibre engineers; TalkTalk looks beyond Openreach for suppliers.
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PremiumVM O2 fibre wholesale talks “not easy”, says Schüler
CEO Lutz Schüler in “balancing act” with prospective wholesale customers.
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PremiumVM O2 tests digital inclusion scheme in Manchester
Cost‑of‑living crisis driving city’s vulnerable residents offline.
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Network & InfrastructureDon’t bank on the big two for buyouts, Brit altnets warned
As UK Infrastructure Bank highlights challenge of financing fibre rollout at pace, a report from Communication Chambers warns altnets to consider consolidation plans carefully.
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PeopleBT’s Balestiero to lead YouView into 'all-IP era’
BT-backed TV joint venture names Riccardo Balestiero Chief Executive.
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M&AVM O2 said to table TalkTalk bid
Talks said to be in early stages, with initial offer reportedly valuing altnet at about £3bn.
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PremiumVodafone ‘weighs’ TalkTalk takeover
UK altnet said to have asked Lazard to review options as potential bidders circle.
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PremiumOfcom urges service providers to promote social tariffs
Regulator says 1.1 million households struggling to pay for broadband. Social tariffs can help, but only six service providers offer the discounts. Millions of eligible households don’t know about the cheaper plans. Ofcom expects industry to “step up”.
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PremiumUK operators action inflation-linked pricing
BT, EE join fellow operators in price hike announcements as UK inflation pushes broadband and mobile prices up nearly 10%. Consumer challenges affecting MNOs too, say MNOs. Brexit impact also felt for roamers.
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PremiumTelefónica actions inflation-linked pricing
Virgin Media O2 customers to face steepest rise in broadband and mobile prices, but all UK customers will be impacted. 11% price hike in April a necessary part of network investment, VM O2 spokesperson claims.
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OperationsBT and TalkTalk footing the YouView bill as losses mount, Arqiva exits
Latest accounts show the TV platform’s shareholders now down to six, with the two operators keeping the venture afloat. R&D budget remains high at £16m, compared to revenue of just £9m. Telcos remain coy on paying subscribers for their TV services.
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PremiumVodafone amongst UK operators to action inflation-linked pricing
Vodafone joins fellow operators in price hike announcements as UK inflation pushes broadband and mobile prices up nearly 10%. Consumer challenges affecting MNOs too, says Vodafone spokesperson.