All Contact centre articles – Page 2
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PremiumBT faces PR problems as workers worry
BT faces PR backlash over coronavirus response after allegations that social distancing measures were flaunted.
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PremiumCisco flaunts TMUS contact centre technology
Cisco Systems flaunted a contact centre technology engagement with TMUS during its recent Cisco Live Barcelona customer event.
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InnovationTM Forum DTW19: 2019 Catalysts spark pragmatic innovation
Rundown of key Catalysts, joint initiatives. More than 30 joint technology projects demoed, with assurance, partnering, and customer experience to fore. Operator preoccupations ahead of 5G include profitability and effectiveness of network slicing. Drones, emergency services, and healthcare among focus verticals.
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