AI – Page 19
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Products & ServicesIn depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
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PremiumElsewhere in BT Consumer: EE to update scam, spam prevention tech
EE to update scam, spam prevention tech.
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EventwatchDeutsche Telekom calls for industry support to solve challenges of driving AI at scale
During Fyuz, DT’s Jochen Appel said that “the question is not ‘where do we use AI’; the question is, ‘where do we not use it’?
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Partnerships & AlliancesBT takes ‘first step’ in Google Cloud cybersecurity partnership
Pair extend partnership to the realm of cybersecurity, with BT becoming official reseller of Google Chronicle-based Autonomic Security Operations offering.
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Partnerships & AlliancesDT ties with AWS, VMware to develop global enterprise network
Partners use Deutsche Telekom´s global mobile networks and AWS backbone, along with Mavenir-supplied RAN.
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Venturing & InvestmentsTomorrow Street goes transatlantic for full SCALEUP X cohort
Vodafone–Technoport JV finalises list of 20 scaleups on 2023 iteration of acceleration programme.
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Strategy & ChangeT-Systems’ technology chief calls for caution around GenAI
T-Systems’ CTO Marc Palmer urges organisations to install “guardrails” around highly disruptive generative AI.
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InnovationBT’s Ben Clinch on data modelling and pulling back the GenAI ‘magic curtain’
Principal Enterprise Architect Ben Clinch warns of misconception that developments in generative AI have removed the need to curate and prepare data.
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Products & ServicesVodafone Turkey gives TOBi a voice as automation drive continues
New feature intended to strengthen chatbot’s ease of use and minimise difference in customer experience between digital assistant and live representative.
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EventwatchT-Mobile will ‘lean into’ wireless partnerships, vows wholesale chief
T-Mobile Wholesale chief says it is “open for business” for Wireless-as-a-Service tie-ups, targeting IoT players, MVNOs, and startups. Partner-focused tech stack readied after BSS overhaul with Netcracker. AI- and Web3 - enabled services seen as offering fresh wave of growth opportunity. Alongside IT revamp, T-Mobile has refined go-to-market ...
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InterviewInterview: BT's Lisa Perkins on net-zero beyond the low hanging fruit
Director of Adastral Park speaks with TelcoTitans about BT’s sustainability R&D and the challenges of hitting net-zero targets.
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EventwatchOrange’s Vermeulen advises telcos to get early start on GenAI
Group CIO says GenAI will be a gamechanger for telecoms.
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Strategy & ChangeBT looks to AI for ‘next billion’ value opportunity
DTW23 - Ignite: Harmeen Mehta takes BT’s transformation agenda beyond early targets with support from AI, eyes the “next billion” for the Group, and says operator’s radical transformation will define BT’s growth for the next decade.
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PremiumTelefónica to launch holographic call service in 2024
New offering, created in partnership with Deutsche Telekom, Orange, and Vodafone, expected to go live after MWC 2024.
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OperationsDT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
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Public AffairsBT calls for pro-adoption, principles-based AI regulation
Public Policy Director Daniel Wilson urges UK government to build pro-adoption into its AI approach, lauds pro-innovation building blocks.
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InnovationGenerative AI can ‘cut months’ from transformation, says BT
BT’s CDIO Harmeen Mehta: generative AI can cut “months, if not years out of our transformation”, but only if you “get to the tail”.
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Strategy & ChangeBT’s Mehta: ‘deep use’ of AI driving transformation at pace
CDIO Harmeen Mehta says Google Cloud migration has reached 80%, will finish by the end of the year.
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Partnerships & AlliancesBT aims to slash NHS wait times with new AI health-tech partnership
BT Business’ Corporate and Public Sector team ramps up efforts on AI and digital diagnosis services with deepc partnership.
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Partnerships & AlliancesSafaricom kicks off AI ‘revolution’ with footballing tie up
Operator links up with Catapult and IMG to showcase AI capability for Kenyan grassroots sports.