Africa & Middle East – Page 9
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Strategy & ChangeVodafone UK to ship customer care overseas
Portion of customer care operations set to be transferred to _VOIS Egypt and contact support specialist Webhelp in South Africa.
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Public AffairsSpain rallies to defend “strategic” Telefónica
stc’s bid to become Telefónica’s largest shareholder faces tough scrutiny.
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M&Astc buys a “friendly” 9.9% stake in Telefónica
Saudi Arabia’s stc becomes Telefónica’s largest shareholder.
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Network & InfrastructureVodafone signs Amazon satellite deal, puts fintech on the radar
Operators adding to satellite connectivity plans with Project Kuiper tie-up expected to see 2024 early services launch.
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Financial & PerformanceSafaricom issues green financing to fuel ESG investments
Sustainability-linked loan facility set to “unlock” Kenyan operator’s investment diversification plans.
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InterviewInterview: CMC chief exec on keeping Africa in business despite energy supply woes
In an interview with TelcoTitans, CEO of Carlyle-controlled connectivity player CMC Networks describes doing business on the continent as tough but “super exciting”.
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Partnerships & AlliancesVodacom declares war on load shedding with virtual wheeling agreement
Vodacom seals virtual wheeling agreement with South African power provider Eskom.
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Public AffairsVi embroiled in Indian security controversy
Indian operator just one buyer of surveillance tech alleged to be a vehicle for the Indian government to “snoop” on its citizens.
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OperationsAmerican Tower’s Kenyan dispute disrupts services
American Tower takes on government-owned Telkom Kenya for unpaid bills. TowerCo claims operator has defaulted on £22m in payments and breached sale and leaseback agreement. In extraordinary move, ATC shut off some sites until the operator pays up.
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Network & InfrastructureVodacom brands new TowerCo business as Mast
Vodacom sticks with simplicity in branding its new South African tower spinoff.
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Partnerships & AlliancesSafaricom kicks off AI ‘revolution’ with footballing tie up
Operator links up with Catapult and IMG to showcase AI capability for Kenyan grassroots sports.
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PremiumElsewhere in Africa: Ethiopia prepares for third operator
Ethiopia prepares for third operator.
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Enterprise (B2B)Vodafone Turkey removes physical layer, embraces AI
Vodafone Business moves physical sales channels to digital medium in effort to improve CX in Turkey.
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M&AMTN CEO: consolidation “inevitable” for South Africa despite Vodacom’s fibre challenge
Ralph Mupita expressed his surprise that Vodacom’s fibre consolidation proposal is facing regulatory blocks, but reiterated pro-consolidation stance.
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Financial & PerformanceCircle Gas turnover soars but expansive ambitions yet to materialise
Safaricom-backed clean cooking scaleup quadruples turnover against previous financial year but reports net loss. Now with refreshed leadership, finance, and international expansion ambitions…
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Network & InfrastructureThe Backfill: Newmark launches new data centre investment platform
Real estate advisory group launches new data centre investment platform. GoFibre and Lightning Fibre set for UK fibre network expansion.
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Network & InfrastructureSafaricom CEO calls on government to bolster fibre protection
Peter Ndegwa calls on Ruto administration to list fibre cable assets as critical infrastructure.
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Products & ServicesSafaricom launches M-PESA in Ethiopia, aims to mirror Kenyan success
Safaricom Ethiopia sets m-money platform live after three-month trial and Hibret Bank partnership.
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Network & InfrastructureVodacom connects 2Africa in latest subsea expansion
Vodacom sets Mozambique landing station live as 2Africa progress continues.
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OperationsOrange ‘shutters Silicon Valley base’ amid strategic refocus
Operator reported to have closed Silicon Valley offices after more than 20 years as part of cost review.