All Simon Norton articles
Products & Services
Former Vodafone Portugal investment Celfocus has taken on its fourth cognitive automation project for the Group Network Operations (GNO) organisation. Further solutions and use-cases are already being explored to reap benefits of automation throughout the Group.
Network & Infrastructure
Migration of first line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and UK. Target is 50% of functions to be zero-touch by end of 2020. Project said to reflect shift to new collaborative models within Vodafone ...