All EE articles – Page 11
-
PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
-
Network & InfrastructureO2 deal with Vodafone to supplement spectrum gains
Ofcom closes assignment stage of UK spectrum auction with O2 trading blocks with Vodafone, while BT opts to buy preferable positions outright. O2–Vodafone trade ensures contiguous spectrum blocks in 5G-ready bands.
-
Network & InfrastructureCornerstone to pilot City of London 5G upgrade
“City-wide” open access network being explored. Joint venture’s 2017 contract now appears to include 5G. Deployment will depend on the outcome of trials.
-
PremiumVodafone ties with O2 to tidy up mid-band spectrum
Ofcom closes assignment stage of UK spectrum auction with Vodafone trading blocks with O2, while BT opted to buy preferable positions outright. Vodafone–O2 swap ensures contiguous spectrum blocks in 5G-ready bands.
-
Consumer (B2C)Consumer moves up a gear on customer support
Bridget Lea keen to enhance engagement with customers, at home or in-store. New ‘door-to-door’ device repair service set for launch. Division attempting to ensure service resilience, with post-pandemic consumer habits under watchful eye.
-
PremiumElsewhere in BT Consumer: planning law change welcomed
Pricing revelations bring negative publicity; EE way down in customer satisfaction survey; UK government works to facilitate network expansion.
-
PeopleEx-BT CTIO Karonis takes Capgemini, DTCP roles
Telco veteran Fotis Karonis joins Capgemini as 5G & Edge EVP, making the most of past operator ties. Deutsche Telekom venturing vehicle DTCP also adds his name to Senior Advisory Council.
-
Network & InfrastructureEE spins up spectrum to further 5G ambitions
New licences put to use minutes after being issued, in partnership with Nokia. BT pays an additional £23m after initial low-ball auction, but Group still bagged “an excellent price”, says Consumer CEO Marc Allera. EE open to future spectrum trades as O2 and Vodafone sign their own deal.
-
PremiumBT people moves: strategic appointments in health and banking
BT continues its effort to grow into the healthcare industry with accounts leaders named at Enterprise. Unilever CISO joins Group as cybersecurity VP. BT Global’s Rycx targets Simplify programme expansion for MNCs. Board changes at soon-to-be subsumed OnePhone.
-
Innovation (R&D)BT wants SIM-fitted drones as standard
Head of BT’s Drone Solutions keen on developing out-of-the-box SIM card solution. Telco wants Project Xcelerate to showcase EE network’s suitability for BVLOS flights. Scaling drone-flight volumes in BVLOS environment a pressing challenge. Collaboration with US-based TEOCO in the pipeline to optimise flightpaths.
-
Network & InfrastructureBT completes EE Digital Platform Services migration
Multiple EE services now based in Kubernetes-powered environment. New system “more flexible and ultimately cheaper”.
-
Partnerships & AlliancesBT buys in to Enjoy personal service
“Commerce-at-home” service provider earns four-year contract renewal. BT now an investor in the company as it weighs up a SPAC-delivered listing.
-
PremiumBT people moves: Karonis replacement named at Enterprise
Following the launch of BT Digital and BT Networks, Dave Matthews was appointed BT Enterprise CTIO to fill Karonis’ shoes. BT Non-Executive Director Cheshire takes a Chairman role at Spire Healthcare. BT Global SVP Roger Woodend departs for AWS.
-
PremiumO2 UK secures more 5G spectrum
Ofcom raises a total of £1.4bn in principal auction stage — several hundred million pounds less than expectations. Regulator has now opened the first phase of negotiation period that should enable operators to build contiguous blocks in the 3.4GHz–3.8GHz band. Lower spend on licences (so far) should provide an ...
-
PremiumVodafone UK secures mid-band 5G spectrum
OpCo decides against buying low-band airwaves as it intends to refarm 900MHz for 5G. Total amount raised is below expectations, indicating lack of appetite among operators for bidding war.
-
Consumer (B2C)BT reshuffles customer comms partner pack
Strategic marketing consultancy Go Inspire displaces Williams Lea for below-the-line marketing contract. CCgroup and The Academy added to BT Consumer agency portfolio in brand awareness push.
-
PremiumEE gets a bargain as operators low-ball 5G auction
Ofcom raises a total of £1.4bn in principal auction stage — several hundred million pounds less than expectations. Regulator has now opened the first phase of the negotiation period that should enable operators to build a contiguous block in the 3.4GHz–3.8GHz band. Lower spend on licences (so far) should ...
-
PremiumElsewhere in BT Group: rural rent causing problems
DT feels BT’s pain; EE among the MNOs to take flak for making the most of rural rent reductions.
-
PremiumElsewhere in BT Enterprise: small-cell deployments flagged
Infobip partnered for RCS enterprise marketing; BT among the backers for Microsoft Teams product launch.
-
Public AffairsThreat of BT national strike intensifies
CWU calls on BT member base to back strike action, with further details on proposed ballot in “coming weeks”. Group transformation continues to exacerbate already disaffected BT-union relations. Mass walkouts from ‘late-spring’ a possibility. Union and BT share very different relationship perspectives.