India’s Vi taps TCS for ‘AI-driven’ systems overhaul
Struggling operator extends Tata Consultancy Services relationship for five years, this time majoring on AI solutions for customer experience gains.
This article includes:
- Themes: Artificial intelligence (AI); Automation; Business support system (BSS); Customer acquisition; Customer experience; Data integration; Digital transformation; Machine learning; Merger and acquisition (M&A); Network investment; Operational efficiency; Personalisation; Service responsiveness; Strategic collaboration; Sustainability.
- Events: AI Innovation Hub launch; IBM partnership; TCS five-year extension; Vodafone India and Idea Cellular merger.
- People: Hitesh TK; Jagbir Singh.
- Geographic: India.
- Organisations: Bharti Airtel; IBM; Idea Cellular; Reliance Jio; Tata Consultancy Services (TCS); Vi; Vodafone India.
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