Telefónica plugs AI into new enterprise messaging service
Telefónica’s enterprise unit launches RCS-based messaging service, giving businesses AI tools to automate and personalise communications with customers…
This article includes:
- Organisations: Deutsche Telekom; GSM Association (GSMA); Google; Liberty Global; Telefónica Deutschland; Telefónica Empresas; Telefónica Group; Virgin Media O2 (VM O2); Vodafone Group.
- Geographies: Europe; Germany; Latin America; United Kingdom (UK).
- People: Claudine Bell; Javier Mingo; Martin Schurig.
- Themes: Analysis tools; Artificial intelligence (AI); Automation; Banking; Business messaging; Communications; Customer engagement; Customer profiling; Data protection; Efficiency; Enterprise (B2B); Enterprise messaging; Health; Marketing; Modular solutions; Personalisation; Product management; Reliability; Retail; Rich Communication Services (RCS); Segmentation; Security; Verification.
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