Premium BTwatch Insight: mapping the activity and strategy of the UK's largest telco – Page 20
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PremiumElsewhere in BT Technology: Qlik’s cost-saving BT deal
Qlik trumpets cost-saving success in BT deal; “better trust models” needed to combat cyber risk; and G7 conference leads to UK–US R&D agreement.
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PremiumElsewhere in BT Consumer: BAI goes underground
BAI takes fibre competition underground and BT unveils a new set-top box.
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PremiumElsewhere in BT Enterprise: new multichannel campaign for SMEs
All business at Enterprise with the launch of a new multichannel campaign; Street Hubs get an upgrade; and local authorities the target for future partnerships.
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PremiumElsewhere in BT Global: Arqit relationship bolstered
Arqit’s BT relationship bolstered with FQS sign-up; BT Global takes US government contract.
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Strategy & ChangeElsewhere in Openreach: fibre rollout crosses Forth Road Bridge
Altice impact on Openreach future yet to be seen; full-fibre rollout crosses the Forth Road Bridge.
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Strategy & ChangeShuter shake-up preps BT Enterprise for growth
New CEO Rob Shuter presented his plan for BT Enterprise. He’s shaking things up for future growth, but first priority is stabilising revenue decline. Revamped organisation tightens commercial focus on customer segments. New Division X to place bets in high-growth areas, with inorganic ventures aligned with BT Digital agenda. ...
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PremiumBT people moves: BT Sourced adds procurement expertise
Rogers’ Barberis joins BT’s Dublin buying function as B2B VP. Openreach names new leads for partner management and fibre build as FTTP targets grow. BT Global Director Ladha heads for the door. HR rotations at Group and Enterprise.
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Public AffairsNI report criticises past public broadband projects
Audit Office report cannot verify that two broadband projects “achieved value for money”. High service take-up rates suggest not all public funding was needed. NI expected to claw back £14m of public funds from BT. Hopes for £165m Project Stratum to deliver better outcome for rural broadband.
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PremiumBT pays hefty price for full possession of OnePhone
Swedish business’s 30% holding given a near-nine-figure price tag. Purchase coincides with OnePhone champion taking helm at new Enterprise unit.
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PremiumQ4 FY20–21 — Consumer’s sporting chances
Pandemic is serialising Consumer’s A Tale of Three Brands in quarterly instalments. Two steps backward: premium vision at odds with painful realities of ARPU and competitive reality. 2021 bounce (and digitalisation progress) cannot come soon enough, but growth seen backloaded. Latest FTTP chapter set to see retail rivals hitting ...
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PremiumQ4 FY20–21 — Enterprise judders; next stop Shuter’s refit
Hybrid display of worst of Consumer and best of Enterprise. Shuter’s makeover blueprint to be unveiled at Business Briefing. Almost entirely ignored by Jansen and Lowth on analyst’s call.
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PremiumQ4 FY20–21 — Global’s resilience sapped by pandemic
COVID-19 impact hitting more KPIs. Jansen and Lowth retain faith. Growth plans pinned on SD-WAN, managed security, and now 5G FWA.
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PremiumQ4 FY20–21 — Hot property Openreach unruffled as ever
Smoothly navigating fibre, pandemic and all-IP. Gearing up to steamroll the fibre landscape. Altnets seen taking great share of Openreach fibre.
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PremiumElsewhere in BT Group: VM-O2 challenge emerges
Virgin Media O2 challenge gets real; Dundee offices set to take 1,000 staff; government-backed broadband schemes under the spotlight.
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PremiumBT activates standalone 5G at Adastral Park
BT’s EU-funded 5G research facility upgraded using ‘proof of concept’ hardware from Samsung Networks.
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PremiumEE adopts Nokia’s SON
Operator implements Nokia’s Self-Organizing Networks software in a bid to improve customer experience on its mobile networks. Nokia hails the deal as evidence of the strength of its BT account, which is said to have taken on a “continuous development” model.
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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PremiumElsewhere in BT Consumer: Ofcom report sheet comes in
Ofcom highlights areas-for-improvement (and differentiation) in customer service; BT Sport continues search for innovative partners.
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PremiumUK government hands WAN win to BT
Five-year, £23m contract signed for network access services to the DWP. BT’s Strategic Supplier standing consolidated.
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PremiumBT Ireland expands wholesale FTTH services
National Broadband Plan to add 544,000 premises to BT Ireland offers.