All TelcoTitans.com articles in BTwatch #374
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Network & InfraBT adopts NVIDIA’s telco LLM in pursuit of autonomous, intent-based networks
NVIDIA’s large telco model is playing a ‘significant’ role in BT’s journey to network autonomy, providing a data sandbox in which the Group can conduct AI R&D. Data & AI lead Séainín McCoy considers the use of synthetic data to be paramount for maximisation of RoI and mitigation of risk…
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OperationsOpenreach onboards AI agents in bid to cut missed appointments
Customer service lead Chris Herbert talks up ‘unified, proactive, AI-powered’ customer engagement strategy, underpinned by NiCE agents.
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Analyst BriefingBTwatch: turning to AI for legacy migrations, future autonomy
Analyst Briefing: BT’s embrace of AI stretches to network autonomy and engineer scheduling; EE adds a Starlink tie-up to improve ESN emergency comms; and the Group finalises the Scottish WAN migration project…