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Openreach ‘joins up’ engineering in latest exec shake-up
Access provider sets up Service Operations team to house all engineering capabilities, bringing rural and run-of-the-mill fibre build, copper maintenance, and civil engineering under one roof. New CX team also launched to improve CP relations…
This article includes:
- Themes: Broadband rollout; Copper decommissioning; Customer experience (CX); Engineering consolidation; Fibre deployment; Headcount reduction; Organisational restructuring; Service operations; Skills development; Workforce transformation.
- People: Allison Kirkby; Andrew Whale; Clive Selley; Garret Kavanagh; James Lowther; Katie Milligan; Mark Shurmer; Matt Davies; Peter Stewart; Philip Jansen; Richard Allwood; Surinder Khatter.
- Geographic: UK.
- Organisations: BT Group; Freedom Fibre; Openreach; Truespeed.
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