• EE and rivals including Vodafone UK were rebuked by Ofcom for continuing the practice of ‘locking’ mobile phones to their networks.

Ofcom rebukes phone 'locking' policies

Ofcom rebukes phone ‘locking’ policies

Source: MnM / Unsplash

EE and rivals including Vodafone UK were rebuked by Ofcom for continuing the practice of ‘locking’ mobile phones to their networks. Ofcom is proposing a ban on selling locked phones as part of its work to implement the new European Electronic Communications Code (EECC) that entered into force on 20 December 2018. EE says on its website that all devices it offers are locked to its network, and it charges in‑contract customers £8.99 to unlock a device. Ofcom has been coming down harder on operator practices as part of its new Fairnessfor Customers programme (BTwatch, #309). The regulator wants to make it easier for customers to switch providers and get fairer deals for telecoms services. It is running a consultation on proposals to implement the EECC, with a completion date set at 3 March 2020.