Vodafone Consumer – Page 3
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PremiumAmdocs extends its reach into Romania
Vodafone Romania to have deeper view of customer journeys in convergence drive. Amdocs continues to showcase its presence across the Group.
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OperationsTPG: no plans to drop Vodafone brand
Telco forced to clarify position on sub-brand strategy amid media speculation. Appointment of former Vodafone NZ exec to see refresh of brand strategy, with focus on driving better customer experience.
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Public AffairsVodafone takes political heat over customer complaints
Ministers scold eir and Vodafone Ireland for poor customer service during pandemic. Following meetings, outage disrupts VfIr data services.
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Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
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Partnerships & AlliancesVodafone resets consumer IoT business, targets new markets
Operator looking beyond its own OpCos to meet growth ambitions in the consumer IoT space. Group planning to go direct and indirect in new markets, including France and the USA. Seeking new partners.
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Network & InfrastructureVodafone in “no rush” to deploy XGS-PON
Cornaglia says GPON fibre architecture is “probably sufficient” to meet bandwidth needs until 2025. Executive sees some promise in TWDM-PON technologies in longer term, but high costs and system instability causes for concern.
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Products & ServicesTPG woos eco-conscious consumers with felix sub-brand
Carbon-neutral sub-brand signals fresh start for newly merged TPG Telecom. TPG steps up customer acquisition push with green and unlimited data offers and gets busy on convergence. Australian sub-brand follows Vodafone playbook.
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Products & ServicesVodafone ready to kick off 5G real time stadium app
5G AR app is ready to launch as football fans return to stadiums. VfD to roll out 5G to more Bundesliga stadiums. Stadium tech in spotlight as Germany gears up to host Euro 2024. AR sports app takeup depends on device availability.
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Partnerships & AlliancesTPG deepens Genesys ties
TPG projects opex savings of AU$ 3m after moving all customer contact channels to cloud-based platform. Genesys now appears firmly entrenched within the Group, with VfD a key user.
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PremiumO2 bill prompts Drillisch profits warning
MVNO Drillisch is continuing to hit roadblocks, and get battered on costs, as O2 and the other German operators play hardball on contract terms.
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Partnerships & AlliancesVodafone claims personalisation progress
Adobe and Persado technology used in conjunction to send out curated text which produced “double-digit” uplift in conversion rates. Personalisation, driven by big data, is a “key strategy” for VfIt’s ongoing churn-reduction and CRM efforts.
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Products & ServicesVodacom tags Alipay to launch digital services “super app”
Partnering a world-leader may be indicative of ambitions for mobile payments, and maybe also e-commerce. Early stage African venture for Alipay, but strategic investor Alibaba has been spinning up regional strategy for several years. Where do M-PESA and Safaricom fit?
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M&AVHA starts new slate as TPG Telecom
Berroeta keeps CEO role post-merger; Teoh watches on closely as non-executive Chairman. Mobile and fixed network “synergies” a priority. Vodafone brand sits alongside slew of TPG sub-brands.
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Products & ServicesVodacom moves benefits scheme to next phase
Vodacom aims to boost revenue by offering SwitchedONBenefits to businesses, supported by Australian partner Mobecom.
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OperationsVodacom brings in TechM to push automation
Services and systems integrator exploring ways to take bot-based task handling to next level.
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Products & ServicesVodacom goes 4WD for consultancy venture
SA providers Letsema and Urbian tied on Digital Smart Service play, joining international heavweights Accenture and Deloitte.
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PremiumVodafone FY19–20 quick take: no change here
Read infers Group is better placed, post-Colao for economic downturn. Della Valle confirms new, AT Kearney-inspired €1bn cost-cutting plan, after trailering move in late-2019. No disruption to Read’s M&A overhaul, beyond Egypt. Targets hit but glitchy performance, both at OpCos and Vodafone Business.
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Products & ServicesVodafone shutters Bit and puts focus on yu
Closure a sign of Spanish OpCo’s move to a more fleet-footed go-to-market strategy.
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Public AffairsVodacom plays ball with CompCom on data pricing
Compromise found to help SA’s low-income groups access mobile data. Price elasticity expected to take sting out of sharp price cuts. Auction of 4G- and 5G-friendly spectrum still slated for late-2020.
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Vendor VoiceInterview: NETSCOUT’s journey across telco border
Massachusetts, US-based vendor tapping into themes of cloud infrastructure, cost efficiency, and churn reduction. Lightening of product portfolio, through disaggregation, enabling expansion into new use-cases around security, CX, bid data, and enterprise IoT. Cost-conscious Vodafone an early mover on shift away from integrated hardware/software.
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