All Carlos López‑Abadía articles
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PremiumTelefónica cements customer service links with ex-subsidiary Atento
Telefónica renews Master Services Agreement with Atento in Spain, Brazil, and Hispam until the end of 2025.
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M&AFormer Telefónica business Atento seeks sale — reports
LatAm contact centre operator hires Goldman Sachs to advise on options, with sale on the table, according to Bloomberg. Telefónica partner and former subsidiary sees share price spike on news.
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PremiumNew business boosts Atento diversification drive
Former Telefónica subsidiary flags growth in new sectors and USA as it expects legacy revenues from Spanish operator to dwindle. Cyberattack in Brazil disrupted services but will not affect financial guidance.
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PremiumAtento notches growth in Telefónica CX relationship
Former Telefónica subsidiary Atento flags growth in Telefónica revenue as numbers return to pre-pandemic levels. Contact centre operator’s increased interest in ‘Multisector’ business not yet fulfilling revenue diversification ambitions, with Telefónica contract expirations looming.