All Amit Sharma articles

  • btw325-tt-salesforce-cx
    Partnerships & Alliances

    BT taps into Salesforce on enterprise CX

    2021-05-26T11:02:00Z

    BT’s Amit Sharma provides insights into the Group’s collaboration with Salesforce on the implementation of Open APIs. Aim is to create a more automated, digitally-led customer experience for enterprises. Project sees adoption of iterative approach, with less ‘big bang’.